What are the responsibilities and job description for the Customer Service Coordinator - Export Support Services position at ZIM?
Description
Main Purpose of the Role :
The Export Support Services Coordinator is responsible for managing export documentation and release functions, as well as other back office activities that support the Export Contact Center and GSS. This includes post reconciliation activities, completion of manifest correctors, management of in-bonds, release of cargo release, demurrage invoicing and pre-abandonment communication.
Main Tasks :
- Answers incoming emails from internal teams at ZIM and GSS related to import bills of lading.
- Tracks and traces cargo, informing customers about critical milestones.
- Coordinates solutions to intermodal and documentation issues for customers, including manifest correctors, invoicing activity and resending arrival notices.
- Executes diversion requests in accordance with company policies.
- Tracks and invoices export demurrage in accordance with ZIM timelines and directives.
- Works closely with the unclaimed freight / claims teams on issues pertaining to abandoned cargo.
- Researches problems and performs root cause analysis in order to propose permanent solutions.
- Takes an active role in his / her own development by integrating coaching / feedback on performance into daily routines
- Any other duties as assigned.
Requirements
