What are the responsibilities and job description for the Logistics & Operations Systems Support Manager position at Zim²?
Description
At ZIM, we're creating a buZZ in global shipping innovation, and looking for dedicated professionals to help us reach new horizons. Join a dynamic, inclusive team who will challenge you to grow, and support you every step of the way.
With ZIM, you'll hear the difference, feel the difference, and be the difference - as we make waveZ across the globe.
Main Purpose of the Role :
Enforce ZIM's Best Practice, Procedure and business processes in Logistics & Operations Discipline of USA & Caribbean region. Provide system support in company's operation system in logistics / operation discipline and support-implement the SAP-MM (Procure2pay) business processes, performing system analysis for enhancement, coordinating with business users, vendors, developers, performing QA testing, and handling system projects.
Main Tasks :
- Absorb knowledge on all business & System processes of Company's various Logistics & Operations and support relevant systems and spread knowledge from Head Office global Implementation and business units.
- Work with agencies to understand their business requirements and design, configure, implement, train, test the various systems incl. SAP-MM procure2pay solutions that meet those requirements including integration with internal modules
- Support Vendors (terminals / depots) with operational EDI's and Accounts Payable integration in 810 invoices and others
- Enforcing ZIM's Best Practice, procedures and business processes in logistics & operations discipline for all agencies in USA / Caribbean
- Work with HQ SAP consultants to ensure that the SAP MM module is integrated with other SAP modules, such as FI (Financial Accounting) and CO (Controlling)
- Monitoring & handling support issues through the remedy system including escalation process and following them.
- Provide guidance to the team for handling and resolving system issue
- Auditing logistics-operational events, requisitions, Purchase Orders in internal systems and SAP-MM and trouble-shoot roots causes to improve accuracy
- Co-ordinate any training needs received by an agency of Area
- Performing system analysis for enhancement
- Monitor and follow up of outstanding system developments and enhancements
- Testing of system enhancements & continuous improvement
- Assisting on new system implementations, projects, new products, module, functionalities, etc.
- Co-ordinate with project manager, developers, QA to help them understand business requirements and the processes, to ensure the enhancements are complied with users and business requirements.
ZIMUSA #BeTheDifference #ZIMcareers
Requirements
Bachelor's degree in a related field, preferably in a business or technical field
Business and System Analysis Skills and Process oriented and documentation
5-10 years of experience in container shipping company with decision support and business analysis skills
3-4 years' Experience in SAP-MM (procure2pay) module
Business acumen : Good understanding of business processes and practices, including procurement, inventory management, and supply chain management
Quick learner, Enabler, result oriented and manage and provide tangible outputs
Capability to break down complex procedures into user-friendly, logical steps for non-technical end-users
Good analytical abilities, Coordination with internal team & vendors and time management
