Automotive Service BDC Associate

• Communicate effectively with service customers and prospects according to their preferred method of communication (phone, email or in person)
• Manage calls and respond to inquiries regarding setting up service appointments.
• Calling on After Market Warranty companies for authorization of parts and labor.
• Communicate back to advisor so they can notify customer and technician to proceed or not.
• Follow up on the status of aftermarket warranty customers to see if parts are in, and then schedule an appointment for customer unless their vehicle is still at the Dealership.
• Notify Advisor and Shop Foreman so work can get complete, and vehicle appropriately repaired.

Job Requirements:

The ideal candidate has customer service and/or a warranty background of some sort, is a hard-working professional with experience providing exceptional customer service.

• Previous customer service experience a plus
• Previous call center experience is a plus
• Requires strong communication skills to work most effectively with customers
• Must be Internet savvy, have good computer skills and excellent organizational skills
• Excellent follow through and follow up skills

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in

• written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.