What are the responsibilities and job description for the Customer Care Representative position at Zimmerman Roofing, LLC?
Do you enjoy talking with people and providing excellent customer service? Are you looking for a career with an established company? Do you want to work for a company that cares about its people just as much as its customers? If you answered yes…We want to talk to you!
Join Our Team!
We are a full service, roofing and electrical contractor serving Lancaster, Berks, Chester, York, and Lebanon counties. Currently we are in search of a Customer Care Representative with great customer service skills, phone etiquette, with a willingness to learn.
Job Title: Customer Care Representative
Pay: $15.00 - $17.00 per hour
Hours: 9:00 am - 5:00 pm Mon-Friday in house position – no remote work
What We Offer:
What You’ll Be Doing:
What It Takes:
Zimmerman’s Roofing and Iddings Electric are equal opportunity employers.
Join Our Team!
We are a full service, roofing and electrical contractor serving Lancaster, Berks, Chester, York, and Lebanon counties. Currently we are in search of a Customer Care Representative with great customer service skills, phone etiquette, with a willingness to learn.
Job Title: Customer Care Representative
Pay: $15.00 - $17.00 per hour
Hours: 9:00 am - 5:00 pm Mon-Friday in house position – no remote work
What We Offer:
- Health Insurance
- Life Insurance
- 401K Plan
- Paid Vacation - After a Year
- Paid Holidays - After 90 Days
- Benefit Conditions: Waiting period may apply
What You’ll Be Doing:
- This position supports the day-to-day operations of the company and consists of calling clients, administrative duties and phone support
- The client care specialist assists in processes job paperwork, answers incoming calls, and makes outgoing calls to customers and team members as needed
- Primary job task is answering phone calls and scheduling clients, contacting customers to schedule work to be completed and resolving customer relations in a professional manner
- As part of this responsibility, you will interact with not only the customers but the field personnel, with dispatching, and managing both companies schedule board to ensure efficiency and accuracy
- To be successful you must have the ability to function as a part of a team, independently, and be able to multitask in a busy work environment
What It Takes:
- High school diploma/GED required
- Customer service: Minimally 1 year required
- Enjoys interacting with people and working on group projects
- Excellent telephone etiquette and working knowledge of email systems
- Willing to learn strong customer service skills, communicate positively and professionally (written and verbal), have excellent interpersonal communication skills on a professional and technical level
- A positive “can do” attitude
- Strong attendance - must be reliable and dependable
- Multi-tasker & Organized
- Self-starter and reliable
- Humble
- Able to work both independently and as part of a team
- Strong knowledge of Microsoft Word and Excel
- Must be a creative and critical thinker
- Bilingual a plus, not required
- Valid Driver’s License
- Drug Free
- Clean Background
Zimmerman’s Roofing and Iddings Electric are equal opportunity employers.
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Salary : $15 - $17
