What are the responsibilities and job description for the IT Administrator & Desktop Support Specialist (Dallas - Hybrid) position at Zimperium?
Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.
As part of our fast - growing pace, we are currently seeking a high-energy, self-motivated IT Administrator & Desktop Support Specialist is responsible for supporting all systems that enable our successful team. This includes the local infrastructure, SAAS applications such as Google Workspace & JIRA, and the deployment of MAC/Windows workstations. This position is also responsible for training new additions to Zimperium during their onboarding.
The ideal candidate will be experienced in network infrastructure and applications while still willing to deploy workstations and support end users while wanting to elevate themselves into new roles.
Location: Dallas, Texas (Hybrid)
What You’ll Do:
-Configure and ship Mac & Windows laptops for new users using JAMF or other configuration tool
-Provide support to end-users including hardware, software, and SAAS applications
-Document, track, and escalate issues via ticketing system to ensure good communication and timely resolution meeting internal Track and maintain company asset inventories and ensure all returned equipment is accounted for
-Administer corporate software solutions (i.e. Google Workspace, Slack, Zoom, Confluence, Jira, etc.) including SAML integration with OKTA, security and other usability settings
-Configuration of local network infrastructure such as switching, wireless access points, routing, etc.
-Troubleshoot in office equipment including copiers/printers
-Implement best-practices and document processes
-Provide emergency off-hour support and communication as needed
Qualifications & Skills:
-Minimum 2 years experience providing desktop support in a Mac and Windows environment
-Experience administering Google Workspace or Office 365, Atlassian products such as Confluence and Jira
-Experience administering next generation firewalls such as Palo Alto or Checkpoint
-Experience working in cloud systems AWS, Azure, GCP
-Working knowledge of networking and VPNs
-Ability to work independently and learn new technologies quickly
-Ability to lift and carry up to 50 lbs.
-Excellent customer services and communication skills (verbal and written) in a wide array of situational settings from C-level interaction to core team members
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Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
