Administrative Support and Billing Coordinator

Job Overview
We are seeking a dedicated and organized Administrative Assistant to join our team. This role is essential for ensuring smooth operations within the office and providing support to various departments. The ideal candidate will possess strong clerical skills, excellent phone etiquette, and a commitment to delivering outstanding customer service. This position requires a proactive individual who can manage multiple tasks efficiently while maintaining a professional demeanor.

Duties

1. Answer calls, respond to inquiries and intake requests to process new inquiries for services at Zimzum

2. Onboard new clients through the process of their first session with a consultant, ensuring the handoffs are clear, direct, and personable

3. Ongoing communication with the CEO, consultants, and Zimzum team regarding requests and needs to ensure proper care of our clientele

4. Attendance at all staff meetings, development meetings, and Zimzum community events

5. Insurance problem solving and billing as needs arise

6. Billing for schools and organizations or other contracts

7. Project work in credentialing to process credentialing information for current and future clinical staff at Zimzum

8. Development of insurance and billing processes in coordination with the CEO, Owner to streamline ethical processes for billing that are the most beneficial for our clients

9. Report on billable hours and turn around time on payments with insurance and private pay clients to inform billing processes within the organization

10. Observes confidentiality and safeguards all client related information.

11. Immediately reports to Supervisor any compliance or billing issues

12. Coordination and maintenance of master calendar for office sessions, events, and classes

13. Support social media coordinator and any additional marketing promotion for events and services

14. Office maintenance responsibilities such as organizing, tidying, maintaining creative and therapeutic spaces. Maintain office supplies inventory and place orders when necessary to ensure operational efficiency.

15. Adheres to Agency standards and consistently interprets and accurately performs all assigned responsibilities.

16. Provide customer support by addressing inquiries and resolving issues in a timely manner.

Requirements

• Proven experience in an administrative role, such as front desk receptionist, personal assistant, or clerk.
• Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.
• Excellent verbal and written communication skills, with a focus on customer service excellence.
• Familiarity with medical insurance processes is a plus but not required.
• Proficiency in computer systems, specifically Google applications and google drive is preferred.
• Ability to work independently as well as part of a team, demonstrating flexibility and adaptability.
• A positive attitude and strong work ethic are essential for success in this role.

If you are looking for an opportunity to contribute to a dynamic team while developing your administrative skills, we encourage you to apply for this position.

Job Type: Part-time

Pay: $19.00 - $21.00 per hour

Expected hours: 17 – 20 per week

Schedule:

• 4 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Have you ever worked in the field of education or mental health services?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Emmaus, PA 18049 (Required)

Work Location: Hybrid remote in Emmaus, PA 18049

Salary : $19 - $21