What are the responsibilities and job description for the Sales Manager (Legal Intake) position at Zinda Law Group, PLLC?
Position Overview:
Take your leadership and organizational skills to the next level as an Intake/Sales Manager at our Personal Injury Law Firm. In this vital role, you will oversee the intake team, ensuring a seamless and professional client onboarding process. This is an excellent opportunity to lead a dynamic team, directly impact client experiences, and make a meaningful difference.
What You’ll Do:
- Manage and mentor the intake team to ensure high performance and adherence to protocols.
- Oversee the intake process, ensuring potential clients are guided professionally and empathetically.
- Monitor key performance indicators (KPIs) and implement strategies to meet or exceed goals.
- Collaborate with other departments to optimize workflows and improve client experience.
- Conduct quality assurance reviews to maintain excellence in client communication and data accuracy.
- Handle escalations and ensure resolution of client concerns.
What We’re Looking For:
- Proven leadership experience in a professional setting, preferably in the legal or client services field.
- Strong interpersonal and communication skills with a client-focused mindset.
- Ability to analyze processes, identify areas for improvement, and implement solutions.
- Exceptional organizational and multitasking abilities.
- A drive to lead by example and foster a positive, productive work environment.
What We Offer:
- Competitive salary with performance-based incentives.
- A leadership role in a fast-paced, high-impact environment.
- Opportunities for professional development and growth.
- A collaborative team atmosphere at a cutting-edge personal injury law firm.
- If you’re passionate about delivering exceptional client service, driving team success, and working in a rewarding field, apply today to become our next Intake Manager!
Our core principles are:
- Excellence Always
- Only the Best
- Failure is Not an Option
- We Outwork Our Opponents
- We All Take Out the Trash
- Run the Firm Like a Business
