What are the responsibilities and job description for the Medical Device Support Agent position at Zing Recruiting?
Job Title: Medical Device Support Agent
Location: Parsippany, NJ | On site
Hours: Mon-Fri | Monday - Friday, 7:00am-3:30pm
Salary: 62k-80k
Responsibilities
You may also contact Lisette Avila if interested 973-839-4401
Zing Recruiting, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Zing Recruiting’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. Zing Recruiting is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization and encourage individuals with disabilities to apply. We are dedicated to providing accommodations for those in need.
#ZINGNJ
#ZINGZIP
Location: Parsippany, NJ | On site
Hours: Mon-Fri | Monday - Friday, 7:00am-3:30pm
Salary: 62k-80k
Responsibilities
- Provides Technical telephone troubleshooting to customers concerning instrumentation reagents and applications.
- Analyzes, diagnoses and provides troubleshooting support to Stago customers.
- Provides customer retraining by phone concerning instrument operation, application, troubleshooting and maintenance.
- Develop Stago Digital Product knowledge and understanding in order to aid/support Stago’s Digital Product Sales and Marketing initiatives and strategies through interactions with customers during support activity
- Provides remote support to all Stago Digital Products, including Coag.One, and Middleware
- Responsible for all aspects of dispatching and call documentation per SOP.
- Provides feedback to the Hotline Manager concerning instrument or reagent open issues.
- Bachelor's degree in related field from an accredited four-year college or university required, Medical Technology/Medical Laboratory Technology/Engineering preferred;
- Minimum 3-5 years related experience with Hemostasis experience required. Stago product knowledge a plus. Field support experience preferred.
- ASCP
- Up to 20% travel. Ability to travel domestic or internationally, if needed.
You may also contact Lisette Avila if interested 973-839-4401
Zing Recruiting, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Zing Recruiting’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. Zing Recruiting is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization and encourage individuals with disabilities to apply. We are dedicated to providing accommodations for those in need.
#ZINGNJ
#ZINGZIP
