Quality Complaint Specialist

Lead Complaint Specialist

Location: Exton, PA

Pay Rate: $35 per hour

Hybrid schedule 8AM-5PM Mon-Fri

Leading biomedical company located in Exton, PA is in need of a Lead Complaint Specialist to join the team.

Duties

• Operate and maintain complaint management program through receiving and registering complaints, as well as coordinating complaint closure dates, hosting recurring meetings for complaint assignment and updates, and presenting on complaint KPI metrics.
• Support the complaint management system, including the continual monitoring, assessment of feedback, and evaluation of effectiveness of complaints.
• Intake, evaluate, document, disseminate, and organize product complaint information.
• Review internal documentation and quality records related to complaints to support investigation and evaluate trending.
• Review and close complaint files confirming associated regulatory reporting, action assignment, customer communication, and trending information.
  
  

Requirements:

• High School Diploma or GED
• 3 years experience in medical device management or quality assurance in related industry
• Excellent communication skills
• Proficient in MS Office Suite
  
  

Zing Recruiting, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Zing's dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. Zing is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

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