Front Desk Coordinator – Plastic Surgery Office

Job Overview
We are seeking a professional, friendly, and highly organized Front Desk Coordinator to join our premier plastic surgery and aesthetics practice. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while assisting with scheduling, administrative duties, and sales. If you have a passion for aesthetics, a warm and welcoming demeanor, and strong sales abilities, we would love to hear from you!

Duties

• Greet and assist patients with a welcoming and professional attitude
• Answer phone calls, respond to emails, and manage appointment scheduling
• Provide detailed information about services, procedures, and pricing
• Assist in patient check-in/check-out and collect payments
• Maintain and update patient records with accuracy and confidentiality, maintaining HIPAA compliance at all times
• Promote and educate patients on skincare products, treatments, and special offers
• Process sales transactions for products and services
• Coordinate follow-ups and appointment reminders
• Ensure the reception area is clean, organized, and fully stocked
• Support administrative duties, including data entry and office supply management
• Collaborate with the clinical team to ensure seamless patient experience

Experience

• Previous experience in a medical office, spa, or luxury customer service setting preferred
• Excellent customer service skills with a focus on creating positive client interactions.
• Sales experience is a plus, particularly in the aesthetics or beauty industry
• Proficiency in scheduling software and Microsoft Office Suite
• Professional appearance and demeanor
• Knowledge of HIPAA regulations and medical confidentiality is a plus
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Familiarity with clerical tasks such as data entry and record keeping is necessary.

Benefits:

• Health, dental, and vision insurance
• Paid time off and holiday pay
• Employee discounts on services and products
• Professional growth and training opportunities

If you are passionate about aesthetics, patient care, and providing an outstanding first impression, apply today to become a vital part of our team!

How to Apply:
Please submit your resume and a brief cover letter telling us what your ideal day would look like if money were no object and you could do anything you wanted! Applications without this cover letter WILL NOT be considered.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 35 – 38 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Richmond, VA 23226 (Required)

Ability to Relocate:

• Richmond, VA 23226: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21