What are the responsibilities and job description for the IT Support Specialist position at Zion Canyon Hot Springs?
Job Title: IT Support Specialist
Department: IT
Location: Zion Canyon Hot Springs
Position Type: Full Time
Reports To: General Manager
Zion Canyon Hot Springs is the outdoor, social-wellness experience that helps every guest feel better through globally inspired mineral waters.
About Us: Opening Summer 2025 Featuring 32 natural hot spring pools, 16 World Springs inspired pools, 3-barrel saunas, 3 cold dip pools, a large freshwater pool and whirlpool. Zion Canyon Hot Springs will be the premier hot springs facility in Southern Utah.
Job Summary:
The IT Support Specialist supports all technology needs onsite for an assigned Zion Canyon Hot Springs location. Providing proactive and reactive real responses to address, correct, improve and make effective and efficient application to all systems and technologies.
Key Responsibilities:
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves help desk tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks and telephonic systems.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Installs software and necessary applications for workflow.
- Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions
Qualifications:
- Excellent problem-solving and troubleshooting skills.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- A process improvement mindset.
- Software maintenance and testing capability.
- Vendor relations.
- Basic knowledge of networking principles and operating systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Customer-service focus.
- Collaborative mindset.
- Hands-on problem-solving ability.
- Knowledge of script languages such as Python, JavaScript, Java, C#, etc.
Requirements:
- Bachelor’s degree or above in computer science, information systems, or related field
- Prior experience working on a Helpdesk, in IT, or similar technical function
- A variable work schedule that includes evenings and weekends.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Holiday pay
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $65,000 - $75,000
