Operations Manager

Job Title: Operations Manager

About Us: Zion Canyon Hot Springs is a premier wellness destination nestled in the heart of Southern Utah. With 32 natural hot spring pools, 16 World Springs-inspired pools, barrel saunas, cold dip pools, and a focus on rejuvenation, we offer guests an unparalleled experience of relaxation and tranquility. As we prepare for our grand opening, we are seeking a dedicated Operations Manager to ensure smooth day-to-day operations and an exceptional guest experience. This is an exciting opportunity to be part of a dynamic team in a beautiful and growing business.

Annual Salary: $50,000 - $60,000
Location: Based in La Verkin, Utah
Reports To: Director of Guest Services and Retail

Job Summary:

We are looking for an experienced and driven Operations Manager to oversee the daily operations of Zion Canyon Hot Springs. The ideal candidate will be responsible for managing guest services, lifeguards, safety, housekeeping, and general operations, ensuring everything runs efficiently and to the highest standard. This role directly impacts the guest experience and requires a focus on operational efficiency, staff management, and guest satisfaction.

Key Responsibilities:

• Operations Management:
• Oversee all daily operations at Zion Canyon Hot Springs, ensuring a seamless and efficient experience for guests.
• Manage, train, and develop staff across multiple departments, including guest services, housekeeping, lifeguards, and safety.
• Ensure that all areas are stocked, clean, and well-maintained, meeting or exceeding quality standards.
• Monitor and manage operational resources, including supplies, staff schedules, and inventory.
• Guest Services:
• Lead the guest services team in delivering exceptional service that exceeds guest expectations.
• Address customer complaints or concerns in a professional, timely manner, resolving issues to maintain a positive guest experience.
• Assist the Director of Guest Services & Retail to implement and oversee guest engagement strategies to drive satisfaction, loyalty, and upselling.
• Lifeguard & Safety Oversight:
• Supervise lifeguard operations, ensuring that staff are properly trained and prepared for emergency situations.
• Regularly review safety protocols, ensuring compliance with all safety regulations and industry standards.
• Conduct safety inspections to ensure that all pools, equipment, and facilities meet safety guidelines and are properly maintained.
• Housekeeping:
• Ensure the housekeeping team maintains a high standard of cleanliness and organization across all facilities, including guest rooms, pools, and common areas.
• Regularly inspect all areas to ensure cleanliness, hygiene, and operational standards are upheld.
• Manage inventory of cleaning supplies and ensure that the team is adequately stocked and equipped.
• General Operations:
• Coordinate operational activities to ensure smooth and efficient transitions between all areas, including guest services, lifeguards, safety, and housekeeping.
• Monitor operational performance, resolve challenges, and make necessary adjustments to ensure continuous improvement in efficiency and guest satisfaction.

Safety Responsibilities:

• Safety Protocols:
• Assist the Director of Human Resources to develop, implement, and regularly update safety procedures for all areas, including pools, saunas, guest services, and general facilities.
• Ensure compliance with all local, state, and federal safety regulations, as well as industry standards, to provide a safe environment for guests and staff.
• Oversee the proper use of safety equipment and ensure staff are well-trained on its use, including first aid, CPR, and emergency evacuation procedures.
• Lifeguard Training & Supervision:
• Ensure that lifeguards are properly trained in water safety, emergency response, and CPR techniques.
• Conduct regular drills to test staff readiness for emergencies and provide ongoing feedback and training to improve response times and efficiency.
• Safety Inspections:
• Conduct daily safety inspections of all pools, equipment, and facilities to ensure safety standards are met.
• Address any safety concerns immediately and take corrective action as needed.
• Ensure the maintenance of safety signage and equipment, including emergency exits, first aid kits, and safety floatation devices.
• Incident Management:
• Partner with the Director of Human Resources to oversee the management of any safety-related incidents, ensuring a prompt and effective response.
• Document incidents thoroughly, including guest injuries, safety violations, and any corrective actions taken.
• Coordinate with emergency services and follow up on any serious incidents to ensure compliance with all legal requirements.

Key Qualifications:

• Experience:
• Proven experience in operations management, preferably in hospitality, wellness, or lifestyle industries.
• Strong background in managing diverse teams and departments.
• Experience with guest service strategies and delivering exceptional customer experiences.
• Skills:
• Exceptional leadership, team management, and communication skills.
• Strong organizational and time-management abilities, with the capacity to manage multiple tasks simultaneously.
• Ability to analyze data, identify trends, and implement strategies to improve operations and guest satisfaction.
• Strong problem-solving and conflict-resolution skills, with a customer-first mentality.
• Communication:
• Excellent verbal and written communication skills.
• Ability to effectively engage with both staff and guests in a fast-paced, high-traffic environment.
• Other:
• Comfortable working in a dynamic, fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications:

• Previous experience in hospitality or wellness industries.
• Familiarity with safety regulations, particularly in pools and wellness centers.
• Knowledge of POS systems and retail management software.

What We Offer:

• Competitive salary of $50,000 - $60,000 annually.
• Opportunities for career growth within a growing and dynamic company.
• A collaborative and energetic team environment.
• Comprehensive benefits package, including medical, dental, vision, life insurance, 401(k), and paid time off.

Work Location:

This position is based in La Verkin, Utah.

If you are a passionate, results-driven Operations Manager who thrives in a fast-paced, customer-focused environment, we want to hear from you! Join our team at Zion Canyon Hot Springs and help create a world-class experience for our guests.

Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Join our team as an Operations Manager where you will play a crucial role in shaping the future of our organization through effective leadership and strategic operational excellence.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $50,000 - $60,000