Motorclothes Supervisor - Zion Harley-Davidson

Job Title: Motorclothes Supervisor

Location: Zion Harley-Davidson - 2345 N Coral Canyon Blvd, Washington, UT 84780

Reports To: General Manager

Position Type: Full-Time

Job Overview:

We are seeking a motivated and dedicated Motorclothes (Apparel and Licensing) Supervisor to join our newly renovated Zion Harley-Davidson dealership team. This position plays a key role in managing and leading the Apparel and Licensing department, ensuring that all operations run smoothly and efficiently. The ideal candidate will have excellent leadership skills, a passion for Harley-Davidson culture, and a strong commitment to delivering an exceptional customer experience.

Key Responsibilities:

• Team Management & Leadership:

  • Train, motivate, and manage the performance of Apparel and Licensing staff.

  • Foster a positive and productive team environment, ensuring staff are properly trained and equipped to deliver excellent customer service.

  • Conduct regular performance evaluations and provide ongoing feedback to improve individual and team performance.

• Merchandise & Display Management:

  • Ensure merchandise displays are appealing, well-organized, and visually aligned with the Harley-Davidson brand.

  • Collaborate with team members to set up displays for promotions and seasonal events, maintaining a high standard of presentation at all times.

  • Keep the sales floor stocked and organized, ensuring optimal stock levels and product availability.

• Event Coordination & Department Organization:

  • Assist in setting up and organizing the Apparel and Licensing department for dealership events and promotions.

  • Support the planning and execution of special events to drive traffic and sales in the department.

• Customer Service Excellence:

  • Provide top-notch customer service by engaging with customers, addressing their needs, and delivering an outstanding retail experience.

  • Resolve customer complaints in a professional and efficient manner, ensuring satisfaction and promoting customer loyalty.

• Administrative Responsibilities:

  • Oversee daily cash drops and ensure daily reconciliations are correct.

  • Perform administrative duties such as tracking inventory, completing daily reports, and managing sales transactions.

  • Ensure all operational procedures are followed, including cash handling, register operations, and team communications.

• Work Environment:

  • Maintain a clean, safe, and organized work environment, ensuring compliance with safety regulations and dealership policies.

  • Monitor the department for any hazards or maintenance needs, reporting them to the appropriate parties for timely resolution.

Working Conditions:

• Potential Exposure to Hazardous Materials:

  • This position may result in potential exposure to battery acid, gasoline, chemical cleaning materials, or other toxic substances commonly found in a motor vehicle environment.

  • May be exposed to exhaust fumes, airborne particles, and other environmental factors typically associated with a motor vehicle dealership.

Qualifications:

• Previous retail experience, preferably in apparel or a similar environment, with at least 1-2 years in a supervisory role.

• Knowledge of Harley-Davidson products, culture, and brand is a plus.

• Strong leadership skills with the ability to train, motivate, and manage a team.

• Excellent communication and interpersonal skills, both with customers and staff.

• Strong organizational and time-management abilities.

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Basic math skills for cash handling and daily reconciliations.

• Ability to lift up to 50 lbs and stand for extended periods.

Additional Information:

• Must be flexible with work hours, including weekends, evenings, and some holidays, to meet the needs of the dealership and special events.

• Competitive pay and benefits package, including opportunities for growth within the company.