What are the responsibilities and job description for the Client Support Specialist position at Zions Security Alarms?
Client Support Specialist – Zions Security Alarms
Location: 495 W 30 N, American Fork, UT 84003
Job Type: Full-time/Part-time Salary: $19-$22/hour
About Us
Zions Security Alarms has been protecting homes and businesses for over 22 years. We pride ourselves on exceptional customer service, technical expertise, and reliable security solutions. We are looking for a detail-oriented, tech-savvy, and customer-focused Office Assistant to support our team and ensure smooth daily operations.
Job Overview
The Office Assistant is responsible for handling customer inquiries, troubleshooting basic security system issues, scheduling appointments, and ensuring that no task falls through the cracks. This role requires strong interpersonal skills, attention to detail, technical ability, and problem-solving skills.
Key Responsibilities:
✅ Customer Service & Communication
- Answer and direct phone calls in a professional and friendly manner.
- Handle customer inquiries and concerns with patience and confidence.
- Assist customers with troubleshooting basic security system issues over the phone.
- Follow up with customers to ensure issues are fully resolved.
✅ Administrative Support & Organization
- Schedule and coordinate service appointments.
- Accurately enter and update customer information in company databases.
- Manage emails, documentation, and office supplies as needed.
- Ensure follow-ups are completed and nothing falls through the cracks.
✅ Technical & Problem-Solving Skills
- Learn and use security system software to assist customers.
- Walk customers through troubleshooting steps for common security system issues.
- Identify when an issue needs to be escalated and communicate it properly.
✅ Accountability & Team Collaboration
- Take ownership of tasks and follow through to completion.
- Work closely with technicians and other team members to provide seamless customer support.
- Maintain a positive, professional attitude—even in high-pressure situations.
The Ideal Candidate:
✔ Strong Communicator – You listen well, explain things clearly, and can remain professional—even with frustrated customers.
✔ Detail-Oriented – You don’t let things slip through the cracks. You track follow-ups and stay organized.
✔ Tech-Savvy – You learn new systems quickly and are comfortable troubleshooting technology over the phone.
✔ Problem-Solver – You focus on solutions, not complaints. You take initiative to resolve issues.
✔ Resilient & Professional – You stay calm under pressure and handle difficult calls with confidence.
Preferred Qualifications:
- 1 years of experience in customer service, office administration, or a technical support role.
- Experience troubleshooting technical issues over the phone is a plus.
- Strong proficiency in Microsoft Office, CRM systems, or scheduling software.
- Ability to multitask and prioritize effectively in a fast-paced environment.
Why Join Zions Security Alarms?
⭐ Competitive Pay & Growth Opportunities ⭐ Supportive & Team-Oriented Work Environment ⭐ Hands-On Training & Development ⭐ Opportunity to Work in a Fast-Growing Industry
Job Types: Full-time, Part-time
Pay: $19.00 - $22.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $19 - $22
