Director of Project Management - PMO (on-site)

Director, Project Management-PMO

Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!

Have you ever used a tablet to pay at a restaurant? We are the OGs for the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based products, all focused on helping them create the best guest experience possible to grow their bottom line.

Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.

Want a seat at our table? Ziosk is looking for a highly experienced Director of Project Management to lead our PM Team. This role is responsible for overseeing the management of new customer implementations, technology refreshes, and some internal projects. The ideal candidate needs to be a creative, organized, adaptable problem solver with experience leading a team of project managers.

The Main Course – Responsibilities

·       Work in a dynamic environment managing multiple projects simultaneously while ensuring they are completed within scope and on time.

·       Quickly gain strategic understanding of stakeholder needs, and business and technology objectives.

·       Work with internal sales/client teams and engineering teams to align on project requirements and expectations.

·       Drive the project/project delivery strategy through the consistent application of a project management framework, training, methodologies, metrics, assets, and tools.

·       Establish measures of success and push the team to exceed expectations

·       Maintain engagement with each project to facilitate quick internal escalations as needed, and handle customer escalations that arise.

·       Work with Ziosk Dev and Engineering teams as needed to address any issues that arise during an implementation or other assigned project.

·       Must be able to accommodate flexible hours including some mornings or evenings.

What You Bring to The Table – Qualifications

·       3 years’ experience leading a team that manages multiple projects simultaneously

·       3 years’ experience as a Project Manager, Program Manager, or Ops Excellence in Food & Beverages/Hospitality, SaaS environment, or Information Technology, etc

·       Ideal candidate will also have restaurant industry knowledge (Point of Sale systems, Touchscreen devices, Order and Pay at the Table, Hand-held pay at the table devices, AP’s, Wi-Fi, etc.)

·       Extensive knowledge of Project Management systems such as Jira, Confluence, Smartsheet, NetSuite, Power BI, MS Project

·       PMP, PgMP, Agile, or other formal project training

·       Excellent & highly adaptable verbal and written communication skills

·       Experience building efficient project plans with interlinked dependencies, and coaching a team on best practices and techniques for driving results

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies or third-party recruiters, please.