What are the responsibilities and job description for the POS Implementation and Support Engineer II (on-site) position at Ziosk?
POS Implementation and Support Engineer II
Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!
Have you ever used a tablet to pay at a restaurant? We are the OGs for the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based products, all focused on helping them create the best guest experience possible to grow their bottom line.
Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.
Want a seat at our table? Ziosk is looking for a POS Implementation and Support Engineer II with experience working with Aloha, Micros, or Positouch. This role will be responsible for configuring and supporting customer POS systems and Ziosk software. They will provide installation and operations support both remotely and while in the field.
They will work with customers to configure various payments platforms. Must be able to troubleshoot field issues. The ideal candidate for this role is self-motivated, dependable, and can present him/herself professionally in a customer environment. Must be highly organized and willing to work with the team to achieve a great outcome for our customers.
The Main Course – Responsibilities
- Assist in configuring and supporting a variety of point of sale systems that are used by our
- Assist customers with Point of Sales integration with Ziosk systems
- Assist customers with Point of Sale of Ziosk software upgrades
- Configure POS and Ziosk for gateway payments
- Manage and support customer implementations
- Be an escalation point for the Support / IT team for any implementation or POS issues
- Manage the third-party vendor that is used by Ziosk to do the physical install of the Ziosk
- Work with customers and Project Managers to collect all required information for any assigned implementation
- Travel to restaurant locations to support implementations as needed
- Will assist our 3rd party vendor as needed with physical cabling, access point installation, server installation, network switch installation and the configuration of devices.
- Handles QA checks for all assigned installations
- Train restaurant staff and internal Ziosk employees on the Ziosk systems and implementation process and systems
- Communicate issues and/or project status for assigned implementations
- Contribute to the creation of implementation guides and training materials for internal Ziosk employees and customers
- When not on implementations, support Ziosk lab engineer with various POS lab maintenance and setup
What You Bring To The Table – Qualifications
- Existing POS knowledge in Micros or Positouch is a must
- 3 Years working as a POS Implementation / Support Engineer
- Knowledge of various payments platforms is a plus
- Windows Server or Linux knowledge
- General networking knowledge a plus
- Excellent verbal and written communication skills
- Must be able to professionally interact with customers at all levels
- Must be willing to document work effort and project status on an ongoing basis
- Schedule will deviate based on customer install / training schedule
- Must be willing to learn how to setup Ziosk systems with many different types of POS (Point of Sale) systems
- Ability to work on-call rotation required
- Must be a motivated self-starter
Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to North Dallas. No agencies or third-party recruiters, please.
