What are the responsibilities and job description for the Project Manager (on-site) position at Ziosk?
Project Manager
Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!
Have you ever used a tablet to pay at a restaurant? We are the OGs for the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based products, all focused on helping them create the best guest experience possible to grow their bottom line.
Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.
Want a seat at our table? Ziosk is looking for a highly organized Project Manager to join our implementation team. This role will be responsible for managing new customer implementations, technology refreshes and some internal projects. The ideal candidate needs to be a creative problem solver with a wiliness to take on new responsibilities as needed.
The Main Course – Responsibilities
- Experience working a dynamic work environment and managing multiple projects simultaneously while ensuring they complete within scope and on-time.
- Manage customer implementations and internal IT/engineering projects as needed
- Demonstrate strategic understanding of stakeholder needs, and business and technology objectives.
- Work with internal sales and account teams to gather project requirements
- Drive the project/project delivery strategy through the consistent application of a project management framework, training, methodologies, metrics, assets, and tools
- Provide regular status updates as needed to the Ziosk stakeholders
- Lead customer and partner meetings to gather requirements, organize project activities and provide status updates
- Work with Ziosk Dev and Engineering teams as needed to address any issues that arise during an implementation or other assigned project
- 5 days in office during onboarding, 4 days in office after onboarding
- Must be able to accommodate flexible hours including some mornings or evenings.
What You Bring To The Table – Qualifications
- Experience working a dynamic work environment and managing multiple projects simultaneously while ensuring they complete within scope and on-time.
- Excellent verbal and written communication skills
- Not required but helpful to have comparable experience as a Project Manager or Program Manager (Food & Beverages/Hospitality, SaaS environment, Information Technology, etc.)
- Knowledge of Project Management systems such as Jira, Confluence, Smartsheet, NetSuite, Power BI, MS Project
- Experience building efficient project plans with interlinked dependencies
- Must be willing to document work effort and project status on an ongoing basis
- Technical restaurant industry knowledge is a plus (Point of Sale systems, Touchscreen devices, Order and Pay at the Table, Hand-held pay at the table devices, AP’s, Wi-Fi, etc.)
Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to North Dallas. No agencies or third-party recruiters, please.
