Call Center Training and Supervisory Manager

Job Title: Call Center Training and Supervisory Manager

Location: Irvine, CA

Position Type: Full-time, On-site (Monday – Friday, 7 AM – 4 PM)

Salary: $60,000/year Commission

Benefits: 401(k), Paid Sick Time, Paid Holidays

Overview:

Zip Capital Group is seeking a motivated and experienced Call Center Training and Supervisory Manager to lead and guide our new hire team. This key position is responsible for both onboarding and training new employees, while also supervising their performance to ensure quotas are met and continuous growth is achieved. The ideal candidate will have a background in sales, preferably within a call center environment, along with at least one year of managerial experience.

Key Responsibilities:

• Onboarding & Training:
• Facilitate onboarding programs for new hires, ensuring they understand company policies, systems, and sales techniques.
• Deliver engaging training sessions focusing on call handling, sales strategies, and customer service skills.
• Continuously assess and adjust training programs to meet the evolving needs of the team and business.
• Supervision & Performance Management:
• Supervise new hires during their initial months to ensure they are meeting performance goals and following company protocols.
• Monitor key performance indicators (KPIs), such as sales quotas, call quality, and customer satisfaction.
• Provide ongoing coaching and feedback to team members to help them improve their performance.
• Sales Support & Development:
• Serve as a mentor to new hires, providing guidance on how to succeed in a competitive sales environment.
• Develop and implement strategies to help team members meet or exceed sales targets.
• Continuous Improvement:
• Identify areas for improvement in both individual and team performance, and work with team members to address any challenges.
• Maintain up-to-date knowledge of sales strategies, tools, and technologies.
• Administrative Responsibilities:
• Document training progress and employee performance.
• Report regularly to senior management on team performance, training outcomes, and opportunities for further development.

Qualifications:

• Experience:
• At least 1 year of managerial experience, preferably in a call center or sales-focused environment.
• Proven experience in sales, ideally in a call center role.
• Experience in onboarding and training new employees.
• Skills:
• Strong leadership and communication skills.
• Ability to motivate and engage a team, even during challenging times.
• Solid understanding of sales techniques and strategies.
• Excellent organizational and time-management skills.
• Proficient in Microsoft Office Suite and call center technologies.
• Education:
• High School Diploma or equivalent required.

Why Join Us:

• Competitive salary of $60,000/year, plus commission opportunities.
• Benefits including a 401(k), paid sick time, and paid holidays.
• Opportunity for growth and career advancement within a dynamic, fast-paced environment.
• A supportive and collaborative team culture focused on success and continuous improvement.

If you are passionate about sales, coaching, and training, and you are looking for a role where you can make a meaningful impact, we would love to hear from you!

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Management: 1 year (Required)
• B2B sales: 1 year (Required)

Ability to Commute:

• Irvine, CA 92614 (Required)

Ability to Relocate:

• Irvine, CA 92614: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000