Director, Revenue Operations

• Lead and align revenue strategies across sales, marketing, and customer success to drive scalable growth and operational excellence.
• Leverage data-driven insights and innovative approaches to optimize the revenue cycle, uncover new opportunities, and mentor a high-performing RevOps team.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

As Director, Revenue Operations, you will lead Zip’s revenue operations function, driving alignment across sales, marketing, and customer success to enable predictable and scalable growth. This role offers the opportunity to shape the strategic vision for RevOps, optimize processes, and mentor a growing team, including the Associate Director of Revenue Operations, to ensure operational excellence and revenue success.

Interesting problems you’ll get to solve

You’ll be responsible for developing and implementing revenue strategies, improving workflows, and leveraging data-driven insights to enhance performance and uncover new growth opportunities. Acting as a trusted advisor to executive leadership, you will champion innovation and collaboration across all revenue-generating teams. This role requires strong leadership, deep operational expertise, and a proven ability to drive cross-functional collaboration and performance.

Strategic Leadership & Revenue Alignment

• Develop, implement, and oversee a scalable RevOps strategy to drive alignment across sales, marketing, and customer success teams.
• Identify and execute initiatives to enhance revenue processes, workflows, and strategies, optimizing the entire revenue cycle.
• Lead cross-functional projects aimed at vertical expansion and market penetration to unlock new revenue opportunities.
• Represent the RevOps function in executive discussions, translating business goals into actionable operational strategies.

Data-Driven Decision Making

• Leverage analytics to identify trends, anomalies, and opportunities for revenue enhancement.
• Build and maintain reports and dashboards to provide actionable insights into key revenue metrics, enabling strategic decision-making.
• Drive the integration and optimization of AI-powered tools and technologies to enhance workflows, streamline processes, and maximize revenue growth.
• Oversee budgeting, forecasting, and performance tracking across revenue-generating teams to ensure predictability and scalability.

Mentorship & Team Development

• Mentor and guide the Associate Director of Revenue Operations, providing the support and training needed for their growth and success.
• Lead efforts to manage organizational changes, including process improvements and technology adoption.
• Develop and deliver training programs to improve team skills and knowledge, with a focus on CRM usage, sales processes, and RevOps best practices.

Operational Excellence & Collaboration

• Build and optimize tools, workflows, and processes to drive efficiency across the revenue cycle.
• Partner cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success to enhance collaboration and alignment.
• Advocate for the resources, tools, and technology necessary to enable the success of all revenue-generating teams.

What you’ll bring to the team 

• 10 years of experience in revenue operations or related fields, with a track record of driving alignment, efficiency, and growth.
• Industry Knowledge: Background in fintech/payments, is required.
• Technology & AI Expertise: Proficiency in leveraging AI-powered tools and technologies such as Clari, LinkedIn Sales Navigator, Google Workspace (G Suite), and Tableau to optimize revenue operations, with experience in Salesforce integrations using APIs, REST, or SOAP.
• Strategic Vision & Execution: Expertise in developing and implementing revenue strategies that drive alignment and growth.
• Leadership & Mentorship: Experience managing and mentoring high-performing teams in a fast-paced, dynamic environment.
• Data-Driven Decision-Making: Advanced analytical skills to leverage data for forecasting, performance tracking, and strategic planning.
• Cross-Functional Collaboration: Proven ability to align and partner with multiple teams to drive shared revenue goals.
• Change Management: Experience leading process improvements and technology adoption across revenue operations.
• Operational Expertise: Familiarity with frameworks like MEDDIC, Solution Selling, or Challenger, with a focus on CRM optimization and RevOps best practices.
• Adaptability & Innovation: Skilled at anticipating market trends and integrating innovative approaches into revenue operations.
• Comfort with ~15% travel to engage with key merchants and attend industry events

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $175,000 - $190,000. This range reflects our USN compensation banding. Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out