What are the responsibilities and job description for the User Experience Researcher position at Zipcar?
What you’ll do:
As a UX Researcher at Zipcar, you will conduct quantitative and qualitative research in support of our product strategy and roadmap. You’ll solve complex problems through generative and evaluative research, work with cross-functional teams to design new products and experiences and serve as the voice of the customer across our organization.
What you’ll love about being a Zipster:
- Lead impactful research end-to-end: Plan and execute generative and evaluative studies from start to finish, including scoping, recruitment, data collection, analysis, and delivering actionable insights.
- Champion the user experience: Deeply understand our user needs, behaviors, and emotions by applying a variety of research methods and leveraging customer experience metrics.
- Collaborate cross-functionally: Partner with designers, product teams, and data scientists to ensure user insights shape design decisions and business strategy.
- Create a culture of curiosity: Involve colleagues across the organization in the research process and offer ways to connect with our members firsthand.
- Strengthen our UXR practice: Help grow our research capabilities and contribute to the evolution of our team’s vision and impact.
What drives success for a UX Researcher:
- 3 years of research experience: You’re an empathetic, passionate researcher with a deep specialization in UX research and a broad set of skills across quantitative and qualitative research.
- Engaging storyteller: You have a talent for turning insights into compelling narratives, communicating clearly and effectively through writing and presentations tailored to a range of audiences.
- Collaborative team player: You thrive in cross-functional teams and enjoy building strong, positive relationships with colleagues across disciplines.
- Lifelong learner: You’re naturally curious, open to feedback, and constantly seeking out new knowledge to grow your skills and tackle new challenges.
- Impressive portfolio: Your research portfolio showcases thoughtful, impactful work demonstrating your process and influence on product decisions.
- Bonus points if you’re a Zipcar member or a member of another car-sharing solution!
What tops off the tank:
- Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits
- Generous paid time off, including volunteer and Parental Leave options
- Tax-free benefit for public transportation or parking expenses
- Bicycle Reimbursement program
- 401(k) Retirement Plan with company matched contributions
- Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
- Community involvement opportunities
Who are we?
Glad you asked! Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living.
The extra mile:
We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V.
