Senior ERP Solutions Consultant

Our co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience. Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B TAM space. Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.

We're a fast-growing team that helped scale category-defining companies like Airbnb, Meta, Salesforce, Databricks, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

We're looking for a Senior Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We're also looking for someone who is excited to be hands-on and influence our product roadmap.

As every business needs our type of product, you'll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.

You Will

Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems

Responsible for leading the end-to-end implementation for new customers roll up your sleeves and build out the customer's processes from scratch

Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip

Proactive project management across many customers, to manage requirements and tasks across onboardings

Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn't support, and set expectations with customers

Do whatever it takes to make customers happy successfully onboard them as quickly as possible

Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

3 years' experience working in one of the following roles : Procurement / Sourcing Manager, ERP / P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company

Prior experience with the implementation or administration of Sage Intacct; procurement and AP modules required

Fantastic communication skills

Extreme attention to detail and pride yourself in being incredibly proactive

Experience working with product and engineering teams

You're able to push back and still make people happy

Very comfortable with software configuration (not necessarily technical skills, which would be a plus)

Willing to do whatever it takes to make Zip and its customers happy.

The OTE compensation range for this role is $110,000 - 140,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.

Start-up equity

Full health, vision & dental coverage

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

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Salary : $110,000 - $140,000