Communications Technician

Job Description

Job Description

Position Title : Communications Technician (Installation and Repair / Special Service combination)

21.63 to $36.06 hourly DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid

sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and

education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are

delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by

mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,

so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide

customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions :

Genuinely Caring : Our customers and colleagues are people, and quite possibly our neighbors. We put

ourselves in their shoes and give them our full attention.

Empowering You : We empower our customers to choose the products that best meet their needs, and

we support our employees to implement solutions that elevate the experiences of our customers and

coworkers.

Innovation and Improvement : We always look for ways to make the experiences of our customers –

and each other – better.

Earning Your Trust : We earn trust by communicating simply and transparently as real people, not as a

corporation.

Job Summary

The primary job responsibilities of the Communications Technician are to engage and develop customer

relationships and provide solutions to our customers through our products and services. All our

employees are ambassadors of Ziply Fiber within our communities.

Essential Duties and Responsibilities :

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee

and not intended to reflect all duties performed.

• Install and service both voice and data services – DSL, TDM and VoIP, FTTH
• Identify and repair outside plant issues.
• Engage contract outside plant specialists, as necessary.
• Install and maintain inside wire for residential / business broadband (HSI / Video) service.
• Install an array of wireless home (Wi-Fi) networking equipment for both residential and business

customers.

understand broadband service orders and trouble tickets, and the use of appropriate broadband

test equipment.

Ziply Fiber products and services during customer interaction process.

through on assignments in a timely manner.

company’s sales referral programs during their working hours.

install products and isolate trouble effectively.

Qualifications :

required with an additional 5 years in Special Services and / or construction.

Internet and voice services.

Adtran, AFC / Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor / Pulsecom

S24DU / COT, Fiber, Optics, etc.).

Knowledge, Skills, and Abilities :

splicing tools, test equipment, computer / laptop, phone, and company vehicle.)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodation may be made to

enable individuals with disabilities to perform the essential functions.

Communications Technician work involves driving a motor vehicle and must be able to perform all functions

of operating a motor vehicle regularly and safely. Essential and marginal functions may require maintaining

physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and

regularly position oneself (e.g., bend, twist, reach, grasp, push, pull) and frequently handle, lift, and carry

objects over 50 lbs. Ability to climb and work from ladders.

Work Environment

The Communications Technician will frequently work in extreme temperatures and heights over 15 feet.

They will occasionally work in confined spaces (i.e., attics, crawl spaces, manholes, trenches), and

moderate to high noise levels. Except where appropriate and conducive to accomplishing the goals and

objectives of a particular task (such as in an emergency) the Communication Technician will work in a well lit

area that is ventilated and is as physically and psychologically innocuous as possible under the

conditions which exist at a particular time.

Diverse Workforce / EEO :

Ziply Fiber recognizes and strongly supports the benefits of a diverse workforce and strives to provide a

culture that recognizes the unique contributions of each of our employees. Ziply Fiber requires a drug test,

background check, employment, and education verification as conditions of employment. Ziply Fiber is an

equal opportunity employer and will consider all qualified candidates regardless of race, color, religion,

national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a nonjob-

related handicap or disability, or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may

require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

The statements in this document are intended to describe the general nature and level of work performed

by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of

all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes

a contract of employment. Ziply Fiber reserves the right to modify job descriptions, policies, or any other

procedural documents at any time, for any reason without prior notice.

Salary : $22 - $36