Fiber Optic Technician

Job Description

Job Description

Position Title : Fiber Optic Technician

Non-Union

21.78 to $32.70 hourly DOE, plus additional compensation for premium responsibilities

Comprehensive health benefits include : medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions :

Genuinely Caring : Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You : We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement : We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust : We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The Fiber Optic Technician is responsible for engaging and developing customer relationships and providing solutions to our customers through Ziply Fiber products and services.

Essential Duties and Responsibilities

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Locate and report potential issues with OSP to prevent outages and maintain a professional appearing plant.
• Install and maintain residential internet and phone (ie : fiber drops, ONTs, routers, Wi-Fi extenders and inside premises wiring.)
• Respond to service outages and assist vendors when / where needed.
• Work aloft on ladders against buildings or poles while connecting, installing or repairing fiber and wireless services. Bucket truck and other vehicle / trailer use may be required.
• Read and interpret outside plant drawings for drop placement, customer service orders and repair tickets.
• Support, install, and repair company products and services.
• Use automated dispatch equipment (i.e., handheld terminals), and appropriate test equipment to verify proper installation and / or repair.
• Communicate effectively and accurately with customers to reduce repeat service calls.
• Fiber Optic Splitter adds & Hub work.
• Residential Gateways and HSI (High-Speed Interface) business class routers.
• Must be available for Standby rotation.
• Drive box truck to pick up material and deliver to needed locations.
• Organize and clean the storage units, breakdown pallets, put material away.
• Make re-order list for next run.
• Frequency will be dependent on volume of work and consumption of material.
• When not re-supply, the technician will be in the load performing Fiber Tech work.
• Performs other duties as required to support the business and evolving organization.

Premium Additional Responsibilities

Qualifications

Knowledge, Skills, and Abilities :

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Fiber Optic Technician work involves driving a motor vehicle and must be able to perform all functions of operating a motor vehicle regularly and safely. Essential and marginal functions may require maintaining physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and regularly position oneself (i.e., bend, twist, reach, grasp, push, pull) to handle, lift and carry objects over 50 lbs.

Work Environment

The Fiber Optic Technician will frequently work in cold or hot temperatures and at heights over 15 feet. Work occasionally will be in confined spaces (i.e., attics, crawl spaces, trenches) and involve moderate to high noise levels. The Fiber Optic Technician will also work near power lines and electricity, as well as work and travel in inclement weather.

Diverse Workforce / EEO :

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

Salary : $22 - $33