What are the responsibilities and job description for the Counter position at Zippy's?
Position Title:
COUNTER
Status:
NON-EXEMPT
Location:
STORE LOCATIONS
OVERVIEW
Zippy’s core purpose is to “share Hawaii” by being committed, humble, passionate, supportive, and integrative. All employees are responsible to Ka Hana Pono: do the right thing and work in the right way.
RESPONSIBILITIES
Counter employees are responsible for reporting to store management and making sure all guests are well taken care of. The counter position is in charge of handling all counter transactions in a fast, efficient, and friendly manner. This position handles monetary transactions, takes telephone orders, prepares, packs, and serves food items to guests, and supports other counter functions to ensure the efficient and effective flow of counter operations.
JOB FUNCTIONS
- Provides Exceptional customer service, greeting and thanking guests in addition to anticipating their wants and needs in order to ensure a pleasant dining experience.
- Takes guest orders accurately, be they over the phone or in person, using suggestive selling techniques when possible.
- Accurately enters orders into the POS system and processes credit cards, gift cards, coupons, and cash payments properly.
- Packs and checks orders to ensure they are completed to the guest’s satisfaction.
- Maintains a safe and sanitary work and guest area through constant cleaning, organizing, and replenishing of necessary items.
- Performs other duties as assigned by management.
QUALIFICATIONS Scheduling:
- Meets assigned shift requirements.
Physical Activity:
- Regularly push, pull, and carry objects.
- Stand and walk on foot for at least 6-8 hours.
- Reach at shoulder level and below waist constantly, above head occasionally.
- Bending downward or forward at waist or knees occasionally.
- Talk and listen to communicate instructions.
Physical Requirements:
- Light work. Exerting up to 20 pounds of force.
Visual Requirements:
- Able to visualize accuracy, neatness, and thoroughness of the work assigned.
- Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Pre-Employment Requirements:
- Passed a tuberculosis (TB) skin test within 12 months of the date of hire OR Dated/Issued at the age of 16 or older.
- Pass a drug screening test.
Environmental Conditions:
- Works in an air-conditioned environment.
Education:
- High school diploma or equivalent preferred.
Experience:
- Previous cash handling preferred.
Necessary Skills:
- Basic math and writing.
- Able to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.
- Able to work independently or as part of a team.
- Possess problem solving and critical thinking skills.
- Reading, writing, speaking, and comprehending the English language.
Necessary Attributes:
- Trustworthy with company property.
- Enjoys multi-tasking in a fast-paced environment.
- Punctual and dependable.
