What are the responsibilities and job description for the Membership Manager position at Zips Car Wash?
Job Description
Job Description
This role will focus on members at the site location and ensuring their experience is positive and engaging. This is an account manager role for all members at the site. This person will drive membership retention with a strong focus on reducing the churn and driving new memberships to build a positive net member rate at the site. They will be the membership experts on site from a customer perspective and from a corporate data perspective.
Supervisory Responsibilities
No direct responsibility, but may need to step in a time to help open, close or manage the site to cover SM or ASM shifts. Responsibilities
The right candidate for this role will be someone that is outgoing, personable, presentable, and
self-motivated
Membership Manager
Strong analytic understanding
Communicate positively with managers, co-workers, and customers.
Excellent time management skills with the ability to assign and delegate tasks.
Ability to work both independently and collaboratively.
Excellent organizational skills and attention to detail.
Thorough understanding of company policies and procedures
Ability to sell memberships and teach other team members how to offer memberships to new
customers Required Skills
The right candidate for this role will be someone that is outgoing, personable, presentable, and self-motivated
Strong analytic understanding
Communicate positively with managers, co-workers, and customers.
Excellent time management skills with the ability to assign and delegate tasks.
Ability to work both independently and collaboratively.
Excellent organizational skills and attention to detail.
Thorough understanding of company policies and procedures
Ability to sell memberships and teach other team members how to offer memberships to new customers
Education and Experience :
High school diploma or Equivalent
3 Years Supervisory / leadership experience
3 Years sales and / or customer service experience in car washing and / or related field
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Willingness to work a weekly set schedule including weekends, i.e. Thursday through Monday 10 am – 7 pm, with 1 hour for lunch.
Working in non-climate-controlled environments, being outside in all types of weather conditions
Frequent walking, standing, and ability to being on your feet for long periods of time
Ability to work independently
Ability to lift 50 pounds
Physical mobility to include reaching, grabbing, stretching, squatting
Working with loud mechanical equipment for long periods of time
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