What are the responsibilities and job description for the Dispatcher position at Zito Media, LP?
Zito Media currently has an opening for a Dispatcher in the Coudersport office to serve as the primary contact for all Field Technicians for Service, Installation and Outage Repair work performed on a daily basis. Responsible to ensure completion and resolution of all work orders in company database on a daily basis. The successful candidate will provide phone updates with field personnel; monitor, declare, report, and clear all outages, service calls and installations and taking appropriate actions to respond to complaints or questions accordingly.
Essential functions of the position include, but are not limited to the following:
- Research and adjustment of work orders.
- Maintenance of the customer database by making correct and timely entries during and immediately following each customer contact.
- Timely updates of actions and events in the field that may impact customers and/or Call Center Representatives.
- Maintain the scheduling calendar.
- Communicate effectively with the Call Center, including outages, customer complaints, additional work orders, work order point allotments.
- Identify and expedite emergencies, reacting quickly under a diverse set of circumstances.
- Perform callbacks when reorganizing service/installation schedules and verify when customer is not at home.
- Provide courteous and helpful assistance to customers and prospective customers by maintaining current knowledge of company's general operating procedures, programming packages and marketing efforts.
- Routing and monitoring work orders to technicians to accommodate customer needs.
- Produce regular reports for pending and completed work
- Perform other related duties and tasks as assigned or as become evident.
