What are the responsibilities and job description for the zizzl health: Account Manager position at Zizzl health?
Description
The Account Manager role is a client facing position primarily responsible for maintaining excellent relationships while managing internal and external projects across various technical platforms. (Primary 'client' will vary depending on the specialty assigned between Brokers, Clients, Partners and / or Carriers)
Requirements
Role Requirements :
Candidate must demonstrate zizzl's core values of authentic hospitality, dependable excellence, and optimistic energy in past, present and future interactions with colleagues, clients, and partners.
zizzl is a young and growing company. Candidate must demonstrate a willingness to pitch-in.
Candidate must be able to demonstrate achievements that reflect grit, courage and excellence.
Candidate must demonstrate a desire to work in a high performance, open, and collaborative environment with a constant stream of honest communication, productive conflict, change, innovation, and iteration. Showcasing time-management, multi-tasking, and written / verbal communication skills in a team-based environment.
Candidate must have experience with Microsoft Excel and demonstrate analytical problem-solving skills utilizing critical thinking. Additional proficiency required in Microsoft products including Outlook, Word and PowerPoint.
Candidate must maintain a positive and professional attitude at all times; providing personalized engaging interactions with internal and external resources.
College degree required.
Typical candidates have 3 years of experience in benefits, technology or insurance
Responsibilities :
Manage day-to-day relationships with all levels of client contact (open items log, client calls, training on new and existing features)
Execute project plan steps. Completing supporting materials (such as Requirements Documents, Meeting Notes, etc.) to push clients from implementation through ongoing across various service models and technology platforms.
Proactively monitor benefit and technology administration processes to ensure accuracy and mitigate downstream issues.
Ensure client satisfaction by providing excellent service resulting in consistent high Net Promoter Scores (a measure of client satisfaction).
Coach / Guide downstream team members assisting with process documentation, training and validation of team member execution. Assisting to prioritize tickets / emails.
Process Execution for assigned tasks / projects.
Respond quickly and accurately to system questions.
Researching and resolving client inquiries regarding system and process issues
Maintain thorough understanding of all system and
Triage and respond to system questions including escalations from client.
Ticket Prioritization for Member / Employee Level analyst / specialist teams
Understanding client requirements and specifications to be the subject matter expert on all topics related to clients
Successfully partner with various members of the zizzl organization across multiple projects and teams.
Know and continually build knowledge about our products and technology.
Actively participate in zizzl sponsored professional development and training initiatives.
Proactively seek out opportunities for efficiency and accuracy in daily tasks.
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