What are the responsibilities and job description for the Concierge Team Member (Call Center Representative) position at zizzl, llc?
Our Concierge Team Members will be responsible for answering all member calls and questions while reflecting our company values and seeing all inquiries to completion.
Manage day-to-day relationships with members, including open items logs and issue resolution.Proactively monitor benefit and technology administration processes to ensure accuracy and mitigate downstream issues.
Respond quickly and accurately to system questions.
Ensure client satisfaction by providing excellent service resulting in consistent high Net Promoter Scores (a measure of client satisfaction).
Follow up and return calls to members if calls are missed in a timely and effective manner.
See all member inquiries to completion, either by phone or by email Record and track all member calls for quality and training purposes Successfully partner with various members of the zizzl organization across multiple projects and teams.
Know and continually build knowledge about our products and technology.
Actively participate in zizzl sponsored professional development and training initiatives.
Proactively seek out opportunities for efficiency and accuracy in daily tasks.
Other duties as assigned.
