What are the responsibilities and job description for the Product Analyst position at zizzl, llc?
Job Description
Job Description
Title : Product Analyst
Location : Milwaukee, WI
Reports to : VP, Product Management
Role Requirements :
- Candidate must demonstrate zizzl’s core values of authentic hospitality, dependable excellence, and optimistic energy in past, present and future interactions with colleagues, clients, and partners.
- zizzl is a young and growing company. Candidate must demonstrate a willingness to pitch-in.
- Candidate must be able to demonstrate achievements that reflect grit, courage, and excellence.
- Candidate must demonstrate a desire to work in a high performance, open, and collaborative environment with a constant stream of honest communication, productive conflict, change, innovation, and iteration. Showcasing time-management, multi-tasking, and written / verbal communication skills in a team-based environment.
- Candidate must have experience with Microsoft Excel and demonstrate analytical problem-solving skills utilizing critical thinking. Additional proficiency required in Microsoft products including Outlook, Word, and PowerPoint.
- Candidate must maintain a positive and professional attitude at all times, providing personalized engaging interactions with internal and external resources.
- College degree required.
Responsibilities
The Product Analyst role supports the company’s ICHRA (Individual Coverage HRA) enrollment and administration platform by acting as a bridge between the product management, engineering, and operational teams. The Product Analyst will work with stakeholders to manage product-related support requests, run reports, and analyze data to help inform decisions, and assist in ensuring smooth product development and deployment processes. This role will gain hands-on experience in driving product improvements, analyzing user feedback, and supporting cross-functional collaboration.
Responsibilities :
1. Triage support tickets from internal teams, prioritize based on impact and urgency, and collaborate with product managers, engineers, and operations teams to resolve.
2. Participate in the product release process by testing new features and enhancements to ensure high-quality delivery.
3. Create and run queries for ad hoc or recurring reports, based on product and operational needs.
4. Assist Product Managers in defining requirements and specifications for product enhancements and updates to existing functionality.
5. Create and maintain internal documentation, including product processes, workflows, and best practices.
6. Serve as a point of contact for cross-functional teams, ensuring alignment and efficient communication regarding product-related matters.
7. Identify opportunities to streamline support processes and contribute to operational efficiency within the product team.
8. Bachelor's degree and 1 years professional experience in a product, operations, data analysis, or support role (experience in SaaS or tech environment is a plus).
9. Ability to work on multiple projects at one time.
10. Strong communication, written, presentation, and interpersonal skills; ability to analytically defend design decisions and take feedback without ego.
11. Strong attention to detail and accountability.
12. Experience with SQL or other querying / data analysis tools is a plus.
Company Description
zizzl is a leading provider of innovative technology solutions in the employee benefits industry. Our ICHRA (Individual Coverage Health Reimbursement Arrangement) technology platform revolutionizes the way individuals and families access health insurance, providing them with greater flexibility and choice. We are dedicated to simplifying the health insurance experience and improving access to quality coverage for all.
Company Description
zizzl is a leading provider of innovative technology solutions in the employee benefits industry. Our ICHRA (Individual Coverage Health Reimbursement Arrangement) technology platform revolutionizes the way individuals and families access health insurance, providing them with greater flexibility and choice. We are dedicated to simplifying the health insurance experience and improving access to quality coverage for all.
