What are the responsibilities and job description for the Operations Support Fraud detection South Jordan UT 12 months cont position at ZnA Inc?
Job Id : 3321 L2
Duration : 12 Months
Location : South Jordan UT
Title : Operations Support Fraud detection South Jordan UT 12 months cont
Job Description :
Hybrid 3 days a week onsite
Potential to convert
Job : Operational Support
The Successful Candidate Will Be Responsible For :
- Realtime review and investigation of customer account activity to detect and prevent fraud and / or abuse
- Review monetary payments that include Wire ACH Check Zelle ATM / POS and other payment alerts prior to release
- Support new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirements
- Ensuring timeliness with required EWS / Zelle reporting standards and requirements
- Partner with multiple stakeholders as appropriate to remediate confirmed fraud events
- Maintain understanding of operational business processes policies and systems
- Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity
- Maintain defined SLAs (Service Level Agreements ) as defined by the business to minimize risk exposure
- Identify and communicate new fraud scenarios and / or process gaps to management
- Learn other operational support functions for backup and crosstraining purposes when needed
- Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with managements expectations
Qualifications Internal
Bachelors Degree or equivalent work experience in an area relevant to this position
Skills Desired
Key Skills
Foreign Office,Analysis,Banking Operations,Corporate Finance,Manual Testing
Employment Type : Full Time
Vacancy : 1
