What are the responsibilities and job description for the Customer Support Engineering MI position at Zobility?
Responsibilities :
Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued
Ability to present status of issue resolution to plant management team
Key interface with Quality (at Supplier).
Knowledge of suppliers manufacturing process.
Facilitator for visits from suppliers corporate office.
Empowered to deploy resources by and from corporate office.
Understands whether supplier is design responsible.
Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place.
Knowledge of Specifications / SCs / CCs.
Provides daily support and ability to cover multiple shifts.
Participates with Incoming Quality and PVT during investigation of emerging quality concerns
Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
Effectively cuts issues off at plant.
Ensures clean cutoff including parts in transit and sitting in trailers at plant
Verifies certified stock is being used on the line
Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
Understands part return process for parts shipped out of assembly plant
Has appropriate means to test / check parts (functional / visual)
Effectively drives closure to all issues and communicates status through PCA to affected parties
Obtains early claims binning ( from PVT daily informs supplier plant (if applicable)
Handles Stage 1 disputes with IQ.
Attends IQ Binning meetings (if applicable)
Supports Bi Weekly Top Supplier Meeting (if applicable)
Supports daily Plant Quality Meetings (if applicable)
Communicates concerns to IQ, PVT / VRT, STA if the plant is not handling parts properly
Has knowledge of the supplier manufacturing processes & poka yokes.
Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
Attends the VRT meeting every week or as needed.
Attends the Plant FCPA meeting daily or as needed.
Attends the VRT ECB binning meetings daily or as requested.
For additional information on warranty claims, the supplier representative must contact a Resident STA, PVT Engineer or VRT team member.
Conducts a surveillance audit in the assembly plant for ECB issues and internal assembly plant concern rejects.
Participates in color harmony meeting when required.
Obtain plant clean point and verifies that certified stock is being used on the line.
Follow up with their plant contacts and ensure that 8Ds are send to the plants on time.
Representatives should participate with STA & VRT during investigation of emerging ECB with potential supplier manufacturing contribution.
For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are send to the plants on time.
Representatives should be familiar with all open BSAQ projects & follow up with the Resident STA, PVT Engineer, or VRT team to ensure the BSAQ projects are up to date.
Representatives should get to know their VRT Leader & VRT team members, & Understand where & when the VRT meetings take place.
Experience : Years of experience 2- 5
Preferred Skills : Proficient Microsoft Office Skills
Excellent Organization Skills
Excellent Communication Skills
Presentation and Management Skills
Prior injection Molding and plastic fabrication knowledge.
Knowledge of Quality defects on molded component.
Prior testing and validation software skills
Prior Wiring Harness Engineering Experience
Trouble shoot wiring harness problems.
Knowledge of vehicle electrical Structure
Engineering blueprints reading and interpretation.
Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans.
Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.
People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
Multifunctional comfortable to follow up several projects at the same time.
Supports and exemplifies values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration.
Organized and self-sufficient professional.
Open to travel.
Education : BS Engineering Degree or equivalent STEM Major
We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, lets talk. Please visit
www.zobility.com to learn more.
Zobility is RGBSIs workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
