What are the responsibilities and job description for the Customer Support Engineering position at zobility?
Responsibilities :
- Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued
- Ability to present status of issue resolution to plant management team
- Key interface with Quality (at Supplier).
- Knowledge of supplier's manufacturing process.
- Facilitator for visits from supplier's corporate office.
- Empowered to deploy resources by and from corporate office.
- Understands whether supplier is design responsible.
- Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place.
- Knowledge of Specifications / SCs / CCs.
- Provides daily support and ability to cover multiple shifts.
- Participates with Incoming Quality and PVT during investigation of emerging quality concerns
- Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
- Effectively cuts issues off at plant.
- Ensures clean cutoff including parts in transit and sitting in trailers at plant
- Verifies certified stock is being used on the line
- Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
- Understands part return process for parts shipped out of assembly plant
- Has appropriate means to test / check parts (functional / visual)
- Effectively drives closure to all issues and communicates status through PCA to affected parties
- Obtains early claims binning ( from PVT daily informs supplier plant (if applicable)
- Handles Stage 1 disputes with IQ.
- Attends IQ Binning meetings (if applicable)
- Supports Bi Weekly Top Supplier Meeting (if applicable)
- Supports daily Plant Quality Meetings (if applicable)
- Communicates concerns to IQ, PVT / VRT, STA if the plant is not handling parts properly
- Has knowledge of the supplier manufacturing processes & poka yokes.
- Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
- Attends the VRT meeting every week or as needed.
- Attends the Plant FCPA meeting daily or as needed.
- Attends the VRT ECB binning meetings daily or as requested.
- For additional information on warranty claims, the supplier representative must contact a Resident STA, PVT Engineer or VRT team member.
- Conducts a surveillance audit in the assembly plant for ECB issues and internal assembly plant concern rejects.
- Participates in color harmony meeting when required.
- Obtain plant clean point and verifies that certified stock is being used on the line.
- Follow up with their plant contacts and ensure that 8Ds are send to the plants on time.
- Representatives should participate with STA & VRT during investigation of emerging ECB with potential supplier manufacturing contribution.
- For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
- Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are send to the plants on time.
- Representatives should be familiar with all open BSAQ projects & follow up with the Resident STA, PVT Engineer, or VRT team to ensure the BSAQ projects are up to date.
- Representatives should get to know their VRT Leader & VRT team members, & Understand where & when the VRT meetings take place.
Experience :
Preferred Skills :
Education :
We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit
www.zobility.com
to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
