Field Service Representative (Medical Maintenance)

Job Description:

• The primary purpose of this position is to provide direct on site equipment service to the Radiology portfolio of Client products. This includes preventive maintenance, emergency service and installation support service to end user customers with Radiology Equipment.
• The position is also responsible for ensuring the highest levels of customer satisfaction while assisting in reaching Client Radiology business objectives.
• Willingness to acquire and use sales skills is a must.
• Challenges of this position include extensive travel (40,000 to 60,000 driving miles per year), working in the healthcare environment with a possibility of exposure to X rays and MRI Magnetic fields, contaminated products, and patients.
• Additionally, this position requires the need to lift heavy equipment. A typical workweek approaches 50 hours including on call duty after regular business hours and weekends as needed

Responsibilities:

• This position is field based in or near Grand Rapids, Michigan.
• Perform preventive maintenance, repairs, and installations at end user customer sites using approved procedures and documentation
• Utilize resources and self knowledge to effectively troubleshoot and repair technical and complex equipment
• Responsible for organizing personal daily work schedule, coordinating with territory teammates to ensure efficient operations
• Maintain mobile inventory. Organize and re-order as needed to maximize equipment up time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for replenishment
• Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end user customers, purchasing agents and asset managers to help finalize sales
• Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities
• Complete work orders accurately to ensure customer billing aligns with company policies
• Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory.
• Ensure all proprietary info is safe guarded from non Client personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.

Requirements:

• High school diploma or GED with training (including certifications) in areas such as electronics, aviation, IT, computer science or relevant training
• Will be required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment
• Demonstrated ability to work in a face paced self-directed environment Prioritize, schedule, and organize own work activities
• Strong verbal and written competencies
• Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management Software
• Ability to travel within assigned territory and nationally (including overnight and extended time periods depending on territory assignment and training requirements)
• Must hold a current, valid, and unrestricted driver's license
• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off hours as required to support a 24/7schedule
• Able to lift and/or push over 30 pounds
• Able to stand and walk for extended periods of time
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time
• Prior experience in a Field Service Role and/or regulated industry.

Preferred Qualifications:

• Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline
• Alternative qualifications include: Equivalent military training in areas such as electronics, aviation, IT, computer science or relevant training with 2 years of applicable experience. High school diploma or GED with training (including certifications) in areas listed above with 3 years of applicable experience
• Prior work experience in hospital setting or with customer service.