What are the responsibilities and job description for the Information Technology Help Desk position at Zobility?
Job Description:
- Lead and manage the Service Desk, ensuring efficient handling of the Desktop Support services queue.
- Oversee and manage computer inventory and supplies.
- Triage, prioritize, and remedy end-user computer issues.
- Work on projects in a results-oriented environment.
- Open Service Desk tickets and dispatch to the appropriate queue when unable to resolve issues.
- Create and review new process workflow documentation for publication in the company knowledge base.
- Train and mentor junior team members, fostering a collaborative and high-performing team environment.
- Collaborate with SME from other towers and ServiceDesk team across organization
Qualifications:
- Bachelor's Degree
- 5 Years of experience with IT Help Desk
Salary : $39 - $43
