Manager, Product Analytics

Our MissionHealthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200 specialties and 12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionZocdoc’s most important asset is our people. You’ll lead and grow an analytics team responsible for developing and synthesizing analytical insights that drive our commercial and product strategy. You will work with leaders throughout the organization to build and execute against a roadmap of analytics projects that deliver key strategic insights and provide robust business performance reporting. You will coach your teams to structure analyses to answer our most complex and ambiguous business questions, and distill insights from a variety of analyses into a coherent narrative, which can be easily understood by non-technical stakeholders and used to develop and prioritize our strategy. You will work cross-functionally with stakeholders across the patient / provider domain to ensure the analytical needs are met across teams, including but not limited to product, marketing, sales, and finance. You will oversee individual contributors and lead all recruiting, hiring, and professional development across your team to ensure we have the highest level of talent.You’ll enjoy this role if you are...Passionate about using data and analytics to develop insights that power strategic product and business decisionsA leader who thrives on building, mentoring, and developing teams of top-tier analytics professionalsEnergized by collaborating with stakeholders across product, marketing, finance, engineering, and other business domains to solve complex business challenges with data-driven solutionsA problem-solver who excels in environments where ambiguity is high, and data can unlock answersResults-driven and passionate about making an impact by delivering high-quality analytical work that leads to meaningful outcomesComfortable working in fast-paced, dynamic environmentExcited about using technology to improve patients’ lives  Your day to day is…Developing an analytics roadmap that drives and enhances the company's commercial and product strategy, generating actionable insights through strategic projects and performance reportingManaging a team of highly skilled analysts, ensuring they are empowered to support a business unit and deliver impactful analysisPartnering cross-functionally with product, marketing, finance, and engineering to develop methodologies for measuring business outcomes and building data infrastructureBuilding business and product health reporting to drive decision-making and efficient trend investigations across non-technical teamsMentoring and developing talent and recruiting world-class analystsProviding thought leadership, offering data-driven insights that shape strategic decisions for one of our core business unitsYou’ll be successful in this role if you have…     6 years of experience in analytics or related fields1 years in a people management roleBA / BS in a quantitative field such as economics, mathematics, statisticsTechnical skills in SQL, and data visualization tools like Tableau, Looker, or Power BI (Python and statistical analytics tools are a plus)The ability to manage a multi-quarter strategic roadmap, ensuring high-quality analytics outputs and business impactA proven ability to translate high-level business questions into structured analyses and data-driven insightsExpertise in people management and working cross-functionally with productExcellent communication skills to present complex data to both technical and non-technical stakeholders in a clear, actionable wayA track record of influencing decision-makers and driving business outcomes through dataStrong experience working with large datasets and data warehousing conceptsMBA or MA / MS in a quantitative field is a nice to haveBenefits : Flexible, hybrid work environmentUnlimited PTO  100% paid employee health benefit optionsEmployer funded 401(k) matchCorporate wellness programs with Headspace and PelotonSabbatical leave (for employees with 5 years of service)Competitive parental leaveCell phone reimbursementGreat Place to Work CertifiedCatered lunch everyday along with snacksCommuter benefitsConvenient Soho locationZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and / or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$148,000—$205,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice

Salary : $148,000 - $205,000