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Job Title : Guest Relations Executive Key Responsibilities :

Guest Interaction :

Greet guests upon arrival and ensure they are seated in a timely and friendly manner.

• Provide information about the menu, daily specials, and restaurant promotions.
• Engage with guests to ensure they are satisfied with their experience throughout their meal.
• Address any concerns, feedback, or complaints from guests promptly and professionally.

Reservations and Table Management :

Manage the reservation system and ensure that tables are allocated efficiently to avoid delays.

Customer Service Excellence :

Ensure a high level of customer service at all times by anticipating guest needs.

Complaint Handling :

Address any guest complaints or concerns promptly and effectively, aiming for a resolution that enhances the guest experience.

Maintaining Ambiance :

Assist in ensuring the dining environment is always clean, inviting, and up to the restaurant's standards.

Collaborating with Other Teams :

Work closely with servers, kitchen staff, and management to ensure smooth operations and effective communication between teams.

Event Coordination :

Help plan and organize special events, VIP bookings, or group dining experiences.

Administrative Duties :

Maintain accurate records of guest preferences, feedback, and special requests.

If interested please share me your updated resume on below details

Mail : - Prerna@zodachrc.com

Number : - 9137133524