What are the responsibilities and job description for the Client Rep Foundations position at Zodiac Solutions?
Job Summary
We are seeking a dedicated and dynamic Client Representative to join our team. This role is essential in providing exceptional client services and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a knack for sales, and the ability to analyze client needs effectively. As a Client Representative, you will be the first point of contact for our clients, helping to foster relationships and drive engagement.
Responsibilities
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Utilize excellent phone etiquette to conduct outbound calling and follow up with clients.
- Communicate effectively with clients to understand their needs and provide tailored solutions.
- Perform data entry tasks accurately to maintain up-to-date client records.
- Analyze client feedback and data to improve service delivery and enhance customer experience.
- Collaborate with team members to ensure seamless service delivery and support sales initiatives.
- Provide multilingual support when necessary to accommodate diverse client backgrounds.
- Maintain a professional demeanor while representing the company in all interactions.
Experience
- Proven experience in customer service or client-facing roles is preferred.
- Strong sales skills with a demonstrated ability to engage clients effectively.
- Proficiency in computerized systems for data entry and client management.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to analyze information quickly and make informed decisions based on client needs.
- Multilingual abilities are a plus, enhancing our capacity to serve a diverse clientele.
Join us as we strive to deliver outstanding client experiences while growing your career in a supportive environment!
Job Types: Full-time, Contract
Pay: $70.00 - $75.00 per hour
Expected hours: 84 per week
Schedule:
- Day shift
- Monday to Friday
Work Location: On the road
Salary : $70 - $75
