What are the responsibilities and job description for the Help Desk Specialist / Austin, TX /Full-time position at Zodiac Solutions?
Help Desk Specialist - macOS, Dashboard, CRM and Visualization
Austin, TX
Full-time
We are seeking a Help Desk Specialist with a strong understanding of macOS systems and experience in visualization tools to join our IT support team.
Key Responsibilities:
- Technical Support & Troubleshooting:
- Provide high-quality technical support to end-users, specifically for macOS devices.
- Troubleshoot hardware and software issues, diagnosing problems with macOS systems, applications, and peripherals.
macOS Administration & Configuration:
- Assist with macOS system configuration, including system preferences, security settings, software updates, and user profiles.
- Work closely with IT teams to manage device inventories, perform software installations, and handle hardware repairs or replacements.
Required Qualifications:
- Proven experience in macOS support in a help desk or IT support environment.
- Strong familiarity with macOS troubleshooting, system administration, and configuration.
Job Type: Full-time
Pay: $38,881.00 - $70,221.00 per year
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: In person
Salary : $38,881 - $70,221
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