Account Manager

Skills:

• Business communication - Participate in and lead conversations with customers from different industries and backgrounds, in all levels of the organization including C suite.
  
• Customer Experience - Listen and understand what our customers are saying, discover underlying issues, and recommend a path forward.
  
• Sales Skills- Responsible for a quarterly revenue target based on upsell, cross sell, and services sold
  
• Technical Acumen - Technologically savvy, we have 50 software products. You understand and love technology, and have the desire to learn more.
  
• Excellent verbal and communication skills - Be on daily video calls, setting up meetings and following up with customers, leading conversations with multiple stakeholders
  
• Possess an understanding of standard business applications software, especially CRM

Responsibilities:

Our top performers don’t let their job title or responsibilities restrict their contribution to the company. Responsibilities include. but are not restricted to:

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  Continued outreach to Zoho's Key Accounts through phone and email, virtual meetings, and on site (Travel is required minimum 25% of the year)

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  Discuss current Zoho software solutions, and discover opportunities for expansion.

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  Sales : Creating proposals, managing sales pipeline, following up and closing new opportunities

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  Collaborate with internal teams including marketing, accounting, legal, and technical support to solve customer issues

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  At home in a diverse, multicultural workplace. In office attendance of 5 days week.

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  Quick on their feet

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  Comfortable with ambiguity and complexity

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  Flexible and patient, with an "all hands on deck" attitude

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  Comfortable with giving and receiving constructive feedback for the benefit of the team

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  Authentic

Why you should or shouldn’t apply:

• We are a private company with zero intention of going public. This means that we have the freedom to chart our own course regarding our product offerings, our R&D priorities, and our authentic, humble, and diverse company culture. If you are looking for stock options or an "exit," you’ll be disappointed.

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  We prefer long-term employees and invest in and support our people in order to earn their loyalty. If you're looking for a short-term gig we discourage you from applying.

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  A genuine interest in cloud-based software is integral to your success at Zoho. If you don’t enjoy (enterprise) software, you won't enjoy the work.

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  We care most about an individual's flexibility, values, and ambition. If job titles and status are your main concerns, this isn't the place for you.

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  Individuals who can learn on the job and do independent research as needed are most successful at Zoho. Self-starters piece together the Zoho ecosystem best and fastest. If you're willing to jump in and learn on the job, you will be a great fit.

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  We consciously eschew the cool tech-company vibe because we value work-life balance and a down-to-earth company culture. If a flashy campus or downtown office is important to you, you’ll likely be disappointed.

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  We are a low-ego company. Overall, the people at Zoho have high expectations about doing great work, job satisfaction, and long-term work-life balance, and low expectations about hierarchy, status, and clout.

Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.