What are the responsibilities and job description for the Technical Support Engineer - Enterprise Accounts position at Zoho US?
Job Description
Zoho builds cloud-based business software for a wide array of industries and purposes. We are currently expanding our enterprise support operations, and are seeking technology enthusiasts to join our inbound phone and email support team. Our team is comprised of people from various professional backgrounds, with our most successful team members having prior experience using, configuring, and troubleshooting modern business software.
Zoho is seeking experienced technical support engineers to provide premium support to our top-tier enterprise customers. You'll troubleshoot complex issues, deliver proactive support, and work closely with clients to ensure they maximize the value of Zoho's products. You will be the trusted advisor, helping key accounts maximize their investment in the Zoho ecosystem.
Key Responsibilities :
- Offer timely, professional technical assistance via email, phone, and live sessions. Provide timely and professional technical assistance to enterprise customers through email, phone, and live sessions, addressing complex issues spanning multiple Zoho products.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
- Deepen product knowledge to troubleshoot issues related to Zoho's applications, integrations, and APIs.
- Continuously update your knowledge of Zoho's extensive product suite to effectively communicate new and advanced features to customers.
- Represent the customer by sharing feedback and feature requests with product teams.
- Maintain knowledge base articles and documentation for customer self-service.
Required Skills & Experience :
Preferred :
Compensation / Benefits
Competitive salary based on experience. Full benefits package, including medical, dental, vision, and employer-matching 401k.
This position is available at our Austin, TX or New Braunfels, TX office. Please note this is an in-office position, not remote or hybrid.
What to Know About Zoho Before Applying
Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.
Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.