RCM Customer Account Manager

Data

The Customer Account Manager plays a crucial role in our Revenue Cycle Management team. This position combines elements of customer relationship management, accounts receivable management, and intercompany relationship management to ensure high-quality service and optimal revenue generation. This role requires a dynamic individual who can balance customer relationships with operational excellence in revenue cycle management. The role requires strong leadership skills, a deep understanding of billing processes, and the ability to drive continuous improvement while maintaining high levels of customer satisfaction.

Duties And Responsibilities

• Account Management and Customer Service:
• Assist with day-to-day account management for ambulance billing customers
• Respond to customer inquiries within one business day
• Proactively engage with customers and represent their needs within the organization
• Maintain relationships with insurance companies, hospitals, and other facilities
• Billing and Claims Processing:
• Review the claims billing process, ensuring accuracy and timeliness
• Oversee the claim process and manage routine billing tasks
• Resolve complex billing issues and denials
• Identify and report common billing issues to senior team members
• Analysis and Reporting:
• Evaluate account performance and provide monthly reports senior team members.
• Review policies and best practices to optimize billing strategies
• Maintain accurate records in company systems
• Collaboration and Improvement:
• Participate in team meetings and training sessions
• Collaborate with other departments to ensure quality service delivery
• Contribute to continuous improvement initiatives
  
  

Dimensions

• Proficient in Microsoft Excel and Outlook.
• Maintains a professional appearance.
• Communicates effectively with management, customers, and staff.
• Writes clear, professional correspondence for internal and external communication.
• Reads and interprets policies and procedures accurately.
• Excellent multitasking skills; meets deadlines under pressure.
• Highly organized, detail-oriented, and resourceful.
• Innovative problem solver with strong networking abilities.
• Handles time-sensitive situations effectively.
• Works independently with minimal supervision and accepts responsibility.
• Produces accurate work; verifies information before dissemination.
• Adheres to safety, compliance, ethics, and privacy regulations.
• Takes initiative to learn company procedures.
• Represents the company positively to all stakeholders.
  
  

Qualifications

• Bachelor's degree in healthcare administration, finance, or related field preferred
• 2-3 years of experience in medical billing or healthcare revenue cycle management
• Strong presentation and negotiation skillsAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
  
  

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Job Summary

The Customer Account Manager plays a crucial role in our Revenue Cycle Management team. This position combines elements of customer relationship management, accounts receivable management, and intercompany relationship management to ensure high-quality service and optimal revenue generation. This role requires a dynamic individual who can balance customer relationships with operational excellence in revenue cycle management. The role requires strong leadership skills, a deep understanding of billing processes, and the ability to drive continuous improvement while maintaining high levels of customer satisfaction.

Essential Functions

• 1. Account Management and Customer Service:
• Assist with day-to-day account management for ambulance billing customers
• Respond to customer inquiries within one business day
• Proactively engage with customers and represent their needs within the organization
• Maintain relationships with insurance companies, hospitals, and other facilities
• 2. Billing and Claims Processing:
• Review the claims billing process, ensuring accuracy and timeliness
• Oversee the claim process and manage routine billing tasks
• Resolve complex billing issues and denials
• Identify and report common billing issues to senior team members
• 3. Analysis and Reporting:
• Evaluate account performance and provide monthly reports senior team members.
• Review policies and best practices to optimize billing strategies
• Maintain accurate records in company systems
• 4. Collaboration and Improvement:
• Participate in team meetings and training sessions
• Collaborate with other departments to ensure quality service delivery
• Contribute to continuous improvement initiatives
  
  

Required/Preferred Education And Experience

• Bachelor's Degree in healthcare administration, finance, or related field preferred
• 1-3 years of experience in medical billing or healthcare revenue cycle management required
  
  

Knowledge, Skills And Abilities

• Proficient in Microsoft Excel and Outlook.
• Maintains a professional appearance.
• Communicates effectively with management, customers, and staff.
• Writes clear, professional correspondence for internal and external communication.
• Reads and interprets policies and procedures accurately.
• Excellent multitasking skills; meets deadlines under pressure.
• Highly organized, detail-oriented, and resourceful.
• Innovative problem solver with strong networking abilities.
• Handles time-sensitive situations effectively.
• Works independently with minimal supervision and accepts responsibility.
• Produces accurate work; verifies information before dissemination.
• Adheres to safety, compliance, ethics, and privacy regulations.
• Takes initiative to learn company procedures.
• Represents the company positively to all stakeholders.
• Strong presentation and negotiation skills
  
  

Preferred Languages

• English - Expert
  
  

Travel Requirements

• 20%
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently
  
  

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.