Manager, Sales Support Team

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Type

Remote

Job Summary

Manager of ACT EMS Sales Support team.

Essential Functions

• Manage, mentor, & coach EMS Sales Support Team
• Lead the team of 4 Sales Support Representatives (SSR) to grow revenue alongside the EMS team
• Work with leadership to define expectations and performance objectives for the SSR’s
• Deliver goals and set expectations with your team. Monitor performance and give feedback to direct reports and own the results of the team
• Coach and develop direct reports, enabling them to be successful in their roles and groom them for future sales roles
• Set up training and mentoring to grow team
• Create culture of success that consistently delivers against objectives and delights customers
• Communicate and incent to drive performance (in line with incentive structure)
• Define and optimize customer journey through selling the use of ZOLL’s entire EMS portfolio
• Gain leads fro TMs to follow up with by cold calling EMS customers
• Sell Consumables and accessories to existing and new ZOLL customers as well as exploring new opportunities with competitive accounts
• Increase consumable market share
• Increase software and solutions market share
• Work with customers to optimze their ZOLL portfolio of products for the best possible clinical and operational outcomes
• Create standard presentation materials to report on team performance and customer sentiment
• Identify opportunities for continuous improvement
• Find ways for SSRs to deeply understand our customers’ objectives and become a trusted right-hand advisor
• Determine how to define, drive, and demonstrate the value (ROI) delivered
• Drive alignment with Renewals & Expansion of Sales
• Handoff leads and opportunities to TMs when SSR uncovers during the course of SSR business.
• Work with Sales to determine SSR involvement during sales cycle
• Support TMs in sales efforts as requested
• Lead cross-functionally to drive customer success

Required/Preferred Education and Experience

• Bachelor's degree preferred
• 1-3 years managing account managers or similar role in EMS or medical industry required

Knowledge, Skills and Abilities

• Good Leadership skills
• Strategic planning ability
• Basic computer skills
• Knowledge of ZOLL and competitive positioning strategies

The base salary range for this position is $80K-$100K annually. Final compensation will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and location.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.