Customer Service Account Coordinator

Zoll in Pittsburgh, PA is actively seeking Account Coordinators to work within the customer support team. This position supports the sales force and coordinated fittings of the LifeVest product throughout the country.

Available Shift: Friday-Monday & Saturday-Tuesday both are 8:00am-6:30pm 4–10-hour days this is an on-site position. Pay rates start at $20hr DOE

Essential Functions

• Provide internal support for Field Sales with delivery of the LifeVest
• Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)
• Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services. Responsible for ensuring time to fit metric is met
• Manage the selection of PSR contractors based on availability, activity levels, etc.
• Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need
• Acts as the single point of coordination for inventory and PSR management.
• Negotiates with PSR contractors regarding fees for services ensuring the company is paying appropriate expenses
• Act as a liaison between internal and external customers
• Provide quality and timely customer support for product installations and post installation inquiries.
• Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest
• Assist Reimbursement/Intake in obtaining necessary insurance information
• May assist and participate in the development and implementation of policies and procedures
• Solicits and acts on Field Sales feedback
• Support company and department change initiatives
• Manage customer (internal/external) relationships effectively
• Demonstrate ability to multi-task in a fast-paced work environment
• Support on-boarding effort for new hires

Required/Preferred Education and Experience

• Associate's Degree (A. A.) or equivalent from two-year college or technical school required
• Six months to one-year related experience and/or training required or
• Equivalent combination of education and experience required