What are the responsibilities and job description for the Technical Service Technician II position at ZOLL Medical?
Circulation, ZOLLMED.com
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Job Type
On Site
Job Summary
Perform servicing and repair of ZOLL products and accessories at the applicable Factory Service Depot. Diagnose and troubleshoot mechanical, hardware, software and systems failures on returned customer product complaints using established procedures. Perform maintenance, testing and calibration of repaired products. Enter product investigation and service details into company database for analysis of product failure trends and service issues. May communicate with field-based technicians, development engineers and other company resources for details helpful to failure diagnostics or repair. These tasks will require strong troubleshooting and communication skills and the dexterity to assemble and repair compact medical devices.
Essential Functions
- Work under the guidelines of controlled procedures and work instructions to ensure accurate device disassembly, repair, reassembly and testing.
- Compile and document complaint investigation, repair and test results in electronic device history record and ensure compliance with QSR / ISO requirements.
- Troubleshoot ZOLL products to the functional module or board level failure level to determine potential root cause of the failure, while ensuring all work is completed in accordance with established procedures and timelines.
- Discuss technical problems encountered while testing or troubleshooting with senior peers and management.
- Prepare service quotations for customers.
- Receive, unpackage, and decontaminate returned devices from the field.
- Clean, package and prepare devices for shipment back to the customer following service.
- Perform device testing, recertification, mechanical and software upgrades as required.
Required / Preferred Education and Experience
Knowledge, Skills and Abilities
Preferred Languages
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Working Conditions
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
