What are the responsibilities and job description for the Service Advisor, Commercial Tire & Fleet position at Zolman's Best One Tire & Service?
Description :
Zolman's Best One Tire and Service Seeking a full-time Commercial Tire & Fleet Service Advisor
Locally owned and operated, Zolman Tire, Inc. has serviced the automotive, light truck and commercial repair, tire, and wheel needs of customers throughout the Mishawaka, IN area since 1978. Over the years we have expanded into eight retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and four commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, and Benton Harbor, MI.
We are seeking qualified sales professionals for our Benton Harbor location who value safety and teamwork. Advisors will be responsible for recommending and documenting service, maintenance, and repair service for fleet customers. This position will ensure high levels of customer satisfaction and integrity while maximizing sales and profitability. Hours requirements are 8a-5p M-F, with willingness to work overtime as needed. If you are enthusiastic about the commercial tire and repair industry, are reliable, and have a positive attitude please apply!
We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K / Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics / events, branded attire, opportunity for growth, and more!
Essential Functions :
Greet customers and ascertain customer needs / desires
Explain and obtain approval from customers for unexpected repairs
Answer telephones using Best-One phone shop standards
Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
Operate the company's flat-rate computer system
Compute sales prices, total purchases, and process payments
Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
Open and close cash registers, including counting money, balancing drawers, and making deposits
Generate computer invoices
Inventory materials and supplies
Assist in maintaining grounds / store / customer area cleanliness
Perform other duties as assigned
Zolman Tire, Inc. provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category
Industry specific and Covid-19 PPE are available to all floor and production staff. We promote a safe work environment and follow all protocols to insure a positive, productive and healthy work experience.
Requirements :
Position Qualifications :
Accountability Ability to accept responsibility and account for his / her actions.
Analytical Skills Ability to use thinking and reasoning to solve a problem
Communication, Oral Ability to communicate effectively with others using the spoken word
Communication, Written Ability to communicate in writing clearly and concisely
Customer-Oriented Ability to take care of the customers' needs while following company procedures
Friendly Ability to exhibit a cheerful demeanor to others
Honesty / Integrity Ability to be truthful and be seen as credible in the workplace
Motivation Ability to inspire oneself and others to reach a goal and / or perform to the best of their ability
Problem-Solving Ability to find a solution for or to deal proactively with work-related problems.
Resource Management (People & Equipment) Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
Safety Awareness Ability to identify and correct conditions that affect employee safety.
Team Builder Ability to convince a group of people to work toward a goal.
Working under Pressure Ability to complete assigned tasks under stressful situations.
Exhibit our Vision, Mission and Core Values :
Vision : The leading and most trusted provider of tires and services in all our geographic markets.
Mission : Creating raving fans
Core Values :
o Live with integrity, character & passion
o Commit to the pursuit of perfection
o Possess a servant's attitude
o Accept the urgency of accountability and the necessity of change
Physical Demands / Work Environment :
Lifting commercial truck tires or parts (40-80 lbs)
Standing and sitting for extended periods of time.
Read ticket and perform work listed; write confirmation and recommendation
Environment : Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
Vision (Near, distance, Color, Peripheral, Depth Perception)
Sense of sound (Ringing telephones, alarms, horns and motorized equipment)
PPE : Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)
Skills & Abilities : Education :
High school graduate or general education degree (GED)
Experience :
1-2 years' experience in commercial tire / repair industry preferred
2-4 years' sales experience preferred
Certifications / Licenses :
Valid driver's license; driving record must meet company's insurance requirements
Ongoing training is required per company's standards
Computer :
Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner
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