What are the responsibilities and job description for the IT Support Consultant position at Zolon Tech Solutions Inc?
Job Details
Title : IT Support Consultant
Location : Madison WI
Duration : 6 Months
Job Description:
- The role primary function is to initiate, plan, execute, and ensure the timely completion of IT-related tasks for this project.
- Will work directly with site various department within the Madison site (IT, Engineering, Facilities, Quality) functional business leaders, and Global IT teams to ensure each are delivering appropriate service levels to support project timelines and deliverables.
- Provide timely, formal, and professional updates on project status including Scope / Schedule / Budget and identify and train a backup employee to cover in times when needed.
- Document and follow up on important actions and decisions from meetings.
- Support the project/program managers in ensuring that project deadlines are met.
- Provide administrative support as needed and undertake project tasks as required. Support project managers in the identification and management of issues and risks. Serve as the point of contact for IT escalation for site stakeholders Engage all areas within IT to ensure the customer is receiving the services required.
Knowledge/Skills Requirements:
- Experience with managing GxP-regulated system projects.
- 5 years project management experience, including budget accountability.
- 5 years experience as an IT professional.
- Experience with network, telecom, & server support.
- Experience participating in or leading daily stand-ups and cross-functional meetings for nimble, fast-moving teams. Knows when/how to escalate.
- IT Service Delivery and ITIL experience preferred.
- Service Now or similar ITSM tool experience preferred.
- Experience in biotech, pharma or life sciences manufacturing and lab with an understanding of what is required in a Good Manufacturing Process (GMP) environment.
- Demonstrated leadership of IT Project Management, analytical, strategic, problem-solving experience, displaying an ability to work effectively within complex decision making and organizational structures.
- Bachelor s degree (required) in business administration, and/or management information systems.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
