What are the responsibilities and job description for the Helpdesk Administrator position at Zoltek-Toray Group?
Title: Helpdesk Administrator
Classification: Exempt/Full Time
Reports to: GM IT
Location: Corporate Headquarters – Bridgeton MO
Date: 11/7/24
Job Summary: The Helpdesk Administrator will be responsible for providing daily support to end users, both onsite and remotely. This includes (but is not limited to) managing accounts, computers, phones, tablets, printers, and various computer accessories.
The ideal candidate will have a minimum of 2 years helpdesk support experience and have a good understanding of the following systems: Veeam Backup, Windows Server OS, Azure Cloud, and Microsoft Office 365.
The candidate must be able and willing to commute to work 5 days a week, visiting our manufacturing plants at Saint Peters and Saint Charles on regular basis.
Zoltek does not hire individuals who require sponsorship for employment eligibility in the U.S.
Essential Duties and Responsibilities:
- Provide technical support to end users for Windows 10 and Windows 11 PCs, as well as mobile devices (phones and tablets). This includes iPhones and iPads.
- Manage and support user accounts, ensuring proper access to company resources.
- Troubleshoot hardware and software issues, providing timely and effective resolutions.
- Monitor and manage Veeam Backup processes to ensure data integrity and availability.
- Assist with user onboarding and training on company systems and applications.
- Maintain documentation of support activities, solutions, and user instructions.
- Collaborate with IT team members to identify and implement process improvements.
- Support Azure Cloud Services, assisting users with basic troubleshooting and access issues.
- Provide onsite support for end-user our manufacturing facilities at Saint Peters and Saint Charles
Qualifications:
- Associate’s degree in computer science required; Bachelor’s Degree preferred.
- Minimum of 2 years of experience in a helpdesk support role.
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience with Veeam Backup and Windows Server OS.
- Familiarity with Azure Cloud Services such as Microsoft Office services, and basic troubleshooting for end-user operations.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a customer-centric approach.
- Knowledge of Microsoft Intune, Printers, Networking, and Deployment Software
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Intermittent physical activity including bending, reaching, and prolonged periods of sitting.
- Employee is regularly required to use hands to finger, handle, or feel.
Work Environment:
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office Environment
- Manufacturing environment which contains noise, moving mechanical parts and fumes or airborne particles
Zoltek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender identity, sex, sexual orientation or expression, religion, national origin, marital status, age, disability, veteran status or any other protected status.
