What are the responsibilities and job description for the Dispatcher / Office Team position at Zoom Drain Rhode Island?
At Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction. The Customer Service Dispatcher & Office role is an integral part of our operation. Our operational efficiency starts with them. The Dispatcher communicates with our Customers & Technicians. Manages our Job workflow platforms. While also performing various office tasks, such as Data Input & Reporting. The ideal Candidate must be : Outgoing, Organized & Open Minded Customer Service / Dispatcher Benefits | WHAT WE OFFER Bonus Opportunities Medical Benefits Paid Sick Days / Holidays Paid Vacation Positive Team Atmosphere Customer Service / Dispatcher Responsibilities | WHAT YOU'LL BE DOING Effectively manage incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods / tools Schedule & communicate with technicians to meet customer requirements Assign work orders based on priority to the available workforce Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Customer Service / Dispatcher Qualifications | WHAT YOU BRING Strong phone contact handling skills and active listening Customer orientation and ability to adapt / respond to different types of customers Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Compensation Negotiable DOE Powered by JazzHR
