Field Supervisor - Drain and Sewer

**About Us:**

At Zoom Drain we specialize in providing top-notch drain and sewer services to residential and commercial clients. Our commitment to excellence, innovation, and customer satisfaction sets us apart. We are looking for a motivated and experienced Service Field Supervisor to join our dynamic team and lead our technicians to new heights of success.

**Position Overview:**

The Service Field Supervisor plays a critical role in ensuring the highest standards of service delivery. This role involves supervising field operations, providing technical support to technicians, and ensuring all service jobs are completed efficiently and effectively. The ideal candidate will have a strong technical background in drain and sewer services, excellent leadership skills, and a commitment to customer satisfaction.

**Key Responsibilities:**

**Supervision & Leadership:**

• Oversee daily operations and manage a team of service technicians and apprentices
• Conduct regular ride-alongs and site visits to ensure adherence to company standards
• Mentor and train technicians, ensuring continuous skill development and adherence to company policies
  
  

**Technical Support:**

• Provide technical guidance and troubleshooting support to technicians on-site and remotely
• Ensure all jobs are completed safely, efficiently, and to the highest quality standards
• Assist in complex service calls and customer interactions as needed
  
  

**Customer Service:**

• Address and resolve customer complaints or issues promptly and professionally
• Ensure that all customer interactions are handled with professionalism and courtesy
• Uphold the company's reputation for excellent service and ensure customer satisfaction
  
  

**Operational Efficiency:**

• Monitor and manage field operations to ensure optimal use of resources and manpower
• Review and approve job reports, ensuring accuracy and completeness
• Implement and uphold safety protocols, ensuring all technicians comply with OSHA standards and company policies
  
  

**Administrative Duties:**

• Coordinate with the Service Manager to schedule and dispatch technicians effectively
• Participate in the hiring and training of new technicians and apprentices
• Assist with inventory management, ensuring all service vehicles are properly stocked and maintained
  
  

**Qualifications:**

• Minimum of 3-5 years of experience in drain and sewer services, with a proven track record in a supervisory role
• Strong technical knowledge of plumbing, drain cleaning, and related services
• Excellent leadership and team management skills
• Strong problem-solving abilities and attention to detail
• Ability to communicate effectively with both team members and customers
• Valid driver’s license with a clean driving record
• OSHA certification and other relevant safety training are highly desirable
  
  

**Benefits:**

• Competitive salary with performance-based bonuses
• Health, dental, and vision insurance reimbursement
• Paid time off and holidays
• Ongoing training and professional development opportunities
• Opportunity for career advancement within a growing company
  
  

Zoom Drain Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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