Office Manager

At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Office Manager role is an integral part of our operations. This position is responsible for ensuring the office runs smoothly and efficiently. Maintaining a clean, organized, and professional office environment, as well as facilitating communication between team members and customers, is essential.

Office Manager Benefits | WHAT WE OFFER

• Paid Time Off
• Company Gatherings
• Recognition & Rewards
• Positive Team Atmosphere
  
  

Office Manager Responsibilities | WHAT YOU'LL BE DOING

• Manage daily office operations to ensure a neat, clean, and organized workspace
• Effectively manage incoming calls and greet visitors professionally
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle scheduling and communication with technicians to meet customer requirements
• Assign work orders based on priority to the available workforce
• Maintain accurate records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Oversee office supplies and equipment inventory, ensuring timely restocking and maintenance
• Address complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Support the team by fostering a positive work environment and facilitating interdepartmental communication
• Go the extra mile to engage customers
  
  

Office Manager Qualifications | WHAT YOU BRING

• Strong organizational and multitasking skills
• Bilingual fluency (English/Spanish preferred) to effectively communicate with a diverse customer base
• Exceptional customer service skills and the ability to adapt/respond to different types of customers
• Excellent communication and active listening skills
• Proficiency in managing schedules and coordinating team activities
• Ability to prioritize tasks and manage time effectively
  
  

Each location is independently owned and operated.

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